Old JL Partnership Card

I am unable to get On-Line access my old John Lewis Credit Card. Customers services gave me a login address which does not work.  All they said was keep trying!
The address was: http://serving-card.hsbc.co.uk/gateway/api/portal/hsbc/login 
I need to clear the account balance because all they're doing is taking their interest and paying off very little of my balance.
Any help would be most appreciated.

Comments

  • WillPS
    WillPS Posts: 3,054
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    You shouldn't need to log in to make a payment. Ring again, ask for the bank details (including the reference number to use) and send a faster payment.
  • blue.peter
    blue.peter Posts: 1,144
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    If you've still got a statement, I'd expect the payee sort code and account number to be printed on it. Here's a bit of an old (2019) Partnership Card statement:


    I'd be surprised if any of the details quoted above have changed, but it'd be worth checking - phone Customer Services if you don't have a recent bill of your own to look at. You don't have to wait for a bill, but can make a payment at any time. If you're setting up a payment in online banking, use the 16-digit card number as the reference. Be careful typing it!

  • Olinda99
    Olinda99 Posts: 1,195
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    you should also be able to pay by a debit card on phone using automated payment service
  • WillPS
    WillPS Posts: 3,054
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    Olinda99 said:
    you should also be able to pay by a debit card on phone using automated payment service
    HSBC UK don't allow debit card repayments. I know JLFS did but I suspect now they are no more the facility is also gone.
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