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Does anyone have any thoughts about what to do in this situation? Is there a way I can escalate the issue, as I'm getting nowhere with the email conversation.
The last exchange was me pointing out that in 12 months time we'll be £668 in credit, even if they left the DD as it is. But as increased it from £83 to £124, then in 12 months in we'll be over £1100 in credit. They're basically borrowing money , interest free, from me. Well not really borrowing, as I seem to have no say in it .
When I explained that to them, and it was all using their own figures, the response was a one line email, that simply said.....Yes, that is correct.
With switching, will the new supplier, OVO, be able to read the meter? If I give them a manual one, it won't match Eons final one, and apparently that means the switch will fail. Which means I'm stuck with Eon, and can never leave.
Is there another billing method I could switch to, that would avoid ever increasing credit ?
It's called Monthly Variable Direct Debit but unfriendly OVO don't offer it. If dozy Ofgem were any good they'd make all companies offer it.
Many of the failed suppliers used excessive fixed DDs to fund their businesses leaving huge debts when they went bust. We're all paying for that via increased standing charges.
