Faulty TV and John Lewis

Belenus

£849 is a very fair offer.

Take it and buy a replacement TV from JL or Richer Sounds.

Depending on the purchase price and your credit worthiness, you may be able to get an interest free credit period from JL or RS.

You could put that £849 in a savings account and earn interest on it before you have to pay for the new TV.

I bought a £700 Blu Ray player earlier this year from RS and got a 6 months interest free deal. They use Creation Finance. I had to pay it in full within 6 months or I would have been charged interest so make sure you check the deadline for paying. After 6 months the interest rate kicks in and is very high.

I bought a £600 carpet from JL a few months ago. I am paying for it in 12 monthly instalments interest free. Over £1,000 and it would have been 24 months interest free.

Good luck.

Jumblebumble

400ixl said:

The warranty is not a new for old and I believe the CRA allows them to deduct value for the use you have had.

If they cannot repair it, then they calculate the value at the current time. For example, if they consider 10 years is a reasonable life expectency of the TV and it has been used for 4 years then the value is 6/10ths of the original value.

This what they would offer you in a refund or the value to put towards another TV if you don't top it up.

What they have offered seems like a good offer given 4 years of use on an assumed 10 year life of product as that would be less than £800.

Technology also comes down in price over time. 

I am sure you mean well but it is clear that you have not actually checked  the John Lewis warranty terms and conditions as they state nothing of the sort and the  CRA has nothing to do with this as JL are dealing with the matter on a contractual  and not a consumer rights basis so it is probably better that you do not give  advice about some different scenario

If you look it up note the following which does not mention deductions for percentage of lifetime use

If we can't repair your product, we'll replace it with the same model, or a model with an equivalent specification, in a small number of cases this may be a manufacturer approved refurbished or a remanufactured unit. If no equivalent product is available, we'll either offer you the nearest equivalent specification or its selling price value refunded on a John Lewis E-gift card. The maximum refund will be the price you paid. Regardless, we'll always do our best to make sure you're satisfied with the outcome.

Gavin83

Jumblebumble said:

400ixl said:

The warranty is not a new for old and I believe the CRA allows them to deduct value for the use you have had.

If they cannot repair it, then they calculate the value at the current time. For example, if they consider 10 years is a reasonable life expectency of the TV and it has been used for 4 years then the value is 6/10ths of the original value.

This what they would offer you in a refund or the value to put towards another TV if you don't top it up.

What they have offered seems like a good offer given 4 years of use on an assumed 10 year life of product as that would be less than £800.

Technology also comes down in price over time. 

If we can't repair your product, we'll replace it with the same model, or a model with an equivalent specification, in a small number of cases this may be a manufacturer approved refurbished or a remanufactured unit. If no equivalent product is available, we'll either offer you the nearest equivalent specification or its selling price value refunded on a John Lewis E-gift card. The maximum refund will be the price you paid. Regardless, we'll always do our best to make sure you're satisfied with the outcome.

I guess the main debate here is whether 'The frame' element is considered part of the specification or not. JL will argue they have offered a TV of equivalent specification and the OP has refused it so they're now offering the value of that TV instead, which I assume is £849. If they really stick to their guns this would need to be settled by a judge and if I'm honest I couldn't guess which way the ruling would go.

I do agree with JL on one aspect though. If you were to go down a consumer rights route I doubt you'd get much more than £400 back. 

GrubbyGirl_2

I think that's a brilliant offer I'd snatch their hand off.  If you want like for like would you be happy if they sourced a second hand 4 year old TV working TV and swapped it with that?  Now sure why you think you'd get a brand new one of the same value when you've had 4 years use out of it!