What are my rights? Defective front door replaced with defective front door under warranty.. TWICE!

BillyGoat22

Hello all, I'm looking for advice. 

A well known Windows and Doors company in NE Scotland originally fitted a new front door and door frame in 2019 with a 10year guarantee. In 2021 it was noticed that the door had warped and wouldn't close properly. It was replaced under warranty. However issues arose again in April 2023 when the door wouldn't open. upon inspection the mechanism was replaced and the door identified to have warped, so again was replaced under warranty. By September of 2023 this current door has also warped.

I went into the show room to explain the situation and they explained that yes, they have been having issues with these types of doors from the manufacturer, and have now stopped selling them.

After some back and forth they explained that they could continue to replace the front door like for like from the same manufacturer for as long as the warranty is valid (In theory another 5 years),
OR they could install a new door and door frame from their current range for £1700 (normally £3400) with a new 10 year warranty.

Considering my front door was almost £1700 in the first place, and I was sold on it being a reliable front door, I'm reluctant to fork out the same again.

What are my rights considering it seems I'm continuously being given a faulty replacement product? It seems the company no longer supply's doors in a similar price range to what I previously paid so It's not as easy to ask them to change to a new manufacturer. 

Any thoughts would be appreciated.

sheramber

So they are giving you a credit if of more than the amount you paid for your door. 

Aylesbury_Duck

I'd have thought your choices are those that they've offered, or ask for a refund you can put towards a different door from somewhere else.  That refund could be reduced to reflect the few years' use you've had from the two doors to date.

Can you get a suitable door for less than, say, £1500?

BillyGoat22

Yes the original cost of the door and installation was £1627. I just can't get my head around having to pay more for a "superior" door when the doors I have been continuously supplied are defective. 

If I couldn't afford to pay the £1700 for a new door, then like you said, I'd have to ask for a refund? or Continuously get them to replace the  defective door for the next five years in the hope I get a decent one?

Aylesbury_Duck

BillyGoat22 said:

Yes the original cost of the door and installation was £1627. I just can't get my head around having to pay more for a "superior" door when the doors I have been continuously supplied are defective. 

If I couldn't afford to pay the £1700 for a new door, then like you said, I'd have to ask for a refund? or Continuously get them to replace the  defective door for the next five years in the hope I get a decent one?

Yes, those are your choices.  You can't force them to supply a superior door for no extra money.