Problem with BACS transfers to Joint Accounts

marlot

penners324 said:

Only use 1 name. COP will match on either.

Looks like I struggles to match on both

Result!  I've been trying every combination of the two names.  I didn't think to just enter one of them.  

SiliconChip

Victor_Delta said:

retiredbanker1 said:

Could you open a second (sole) account in your name to receive these payments? You would then be free to transfer them to your joint account if you want to.

I don't think I've ever seen this written down anywhere.

It is written down, this is what it says in the FAQs for COP on the Pay UK website:

"If it is a joint account, a PSP’s customer will only need to provide one of the names registered to the account, however they may choose to provide both names. The order that a name appears on a joint account will not affect the matching response."

https://www.wearepay.uk/what-we-do/overlay-services/confirmation-of-payee/faqs/

However, that doesn't really tie in with what you originally tried to do so perhaps there's an issue with the way BOS have implemented the matching.

Victor_Delta

I can't imagine that many bank users would be aware of the Pay UK website or think of consulting their FAQs when they encountered this problem. And, as you say, what they print is certainly not correct for BoS and perhaps several other banks. Each bank needs to publish whatever is correct for their system.

SiliconChip

Victor_Delta said:

I can't imagine that many bank users would be aware of the Pay UK website or think of consulting their FAQs when they encountered this problem. 

Probably not, but most of them will be able to use a search engine which is what I did.

born_again

SiliconChip said:

Victor_Delta said:

retiredbanker1 said:

Could you open a second (sole) account in your name to receive these payments? You would then be free to transfer them to your joint account if you want to.

I don't think I've ever seen this written down anywhere.

It is written down, this is what it says in the FAQs for COP on the Pay UK website:

"If it is a joint account, a PSP’s customer will only need to provide one of the names registered to the account, however they may choose to provide both names. The order that a name appears on a joint account will not affect the matching response."

https://www.wearepay.uk/what-we-do/overlay-services/confirmation-of-payee/faqs/

However, that doesn't really tie in with what you originally tried to do so perhaps there's an issue with the way BOS have implemented the matching.

Or the other bank..