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Retailer or Delivery Company and is there a claim for damages?

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Comments

  • SuzjS
    SuzjS Posts: 6 Forumite
    First Post
    user1977 said:
    Perhaps he didn't put the package through the letterbox in case the dogs ate them?
    Indeed, don't the dogs have access to whatever is put through the letterbox?

    Must admit I have refrained from sending chocolatey gifts to households which contain daft dogs, so maybe the gifter ought to take some responsibility...
    No they do not have access to whatever is put through the letterbox, it is in an enclosed porch

  • pinkshoes
    pinkshoes Posts: 20,684 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    I'm assuming this was dark chocolate that was sent and your dogs are small? Hence the hefty vet bill!

    (As milk and white chocolate doesn't have much theobromine in which causes dogs to be poorly).

    You need to write a letter before action to M&S with a copy of the vet bill along with a letter from the vet saying why treatment was essential and give them 28 days to pay.

    Does anyone have CCTV of them chucking it over the fence? As I'm sure the courier will attempt to deny it! 
    Should've = Should HAVE (not 'of')
    Would've = Would HAVE (not 'of')

    No, I am not perfect, but yes I do judge people on their use of basic English language. If you didn't know the above, then learn it! (If English is your second language, then you are forgiven!)
  • Olinda99
    Olinda99 Posts: 2,042 Forumite
    1,000 Posts Third Anniversary Name Dropper
    in my view M and S have done nothing wrong.

    it is dhl you should go after - forget the fact that you ordered anything - DHL should not be throwing anything over your garden fence you have never given them permission to do that you have only given them implied permissions to put things through your letterbox
  • jon81uk
    jon81uk Posts: 3,935 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    Do you have legal advice on your home insurance? Maybe they could help?
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