can mobile phone provider change my pay as you go terms without telling me

I have been with o2 pay as you go for about 25 years.
I keep the phone for the concert and perk access - i have another phone which i use as my main one.
The terms (as its not a contract) was to top up £10 once a year and make 1 phone call every 6 months.

Recently i tried to get onto priority but couldn't , spoke to customer service who said my phone was cancelled as the terms had changed to £10 top up every 3 months.
But no one had ever informed me it was changing.

Now they have re instated my phone but i have to pay £40 a year instead of the £10
Can they do that?


  • la531983
    la531983 Posts: 1,672
    First Post Name Dropper
    Yes, although they should have told you, are you sure you dont have a junk email, or a text you ignored?
  • JCP123
    JCP123 Posts: 12
    First Post First Anniversary Combo Breaker
    Yes definitely dont, i keep all the texts on the phone back a couple of years (mainly just the o2 perks things) and i havent had anything from them
    I said that to the customer centre and they said, well it would of been sent - so i am out of luck then
    thanks for responding
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