can mobile phone provider change my pay as you go terms without telling me

JCP123

Hi

I have been with o2 pay as you go for about 25 years.

I keep the phone for the concert and perk access - i have another phone which i use as my main one.

The terms (as its not a contract) was to top up £10 once a year and make 1 phone call every 6 months.

Recently i tried to get onto priority but couldn't , spoke to customer service who said my phone was cancelled as the terms had changed to £10 top up every 3 months.

But no one had ever informed me it was changing.

Now they have re instated my phone but i have to pay £40 a year instead of the £10

Can they do that?

la531983

Yes, although they should have told you, are you sure you dont have a junk email, or a text you ignored?

JCP123

Yes definitely dont, i keep all the texts on the phone back a couple of years (mainly just the o2 perks things) and i havent had anything from them

I said that to the customer centre and they said, well it would of been sent - so i am out of luck then
thanks for responding