RAC breakdown refund

amicable68

Hi we broke down on a14 recently, waited over 5hours eventually being moved by fmg national highways for which there was a cost. Emailed rac breakdown and gave them details and invoice I had to pay. They said would pay it but sent the payment to fmg national highways account who deny receiving it or can't find it?

la531983

Ignore - misread

amicable68

Should I try the financial ombudsman service?

born_again

amicable68 said:

Should I try the financial ombudsman service?

You would first have to go through RAC complaint process... But are RAC covered by FOS?

amicable68

I have done complaints through email but they no longer responding

born_again

amicable68 said:

I have done complaints through email but they no longer responding

Time line for these?

amicable68

Made complaint on Sept 7th then got a reply on 21st sept including this statement...However, as your experience didn't meet the high standard of service we pride ourselves on delivering, we're sending a bank transfer for £192.00. This is a gesture of goodwill for being a valued customer which will be with you within 14 days...then they sent bank transfer to invoice I supplied from fmg national highways. Have been back and forth last few weeks between the 2 companies.

born_again

You sure that it is not in your bank account?

amicable68

Yes they sent to fmg bank account number who can't find it