Rooster Card not paying out sign-up bonus?

I signed up for 2 Rooster cards back in August after seeing a sign-up deal on this site that promised £20 back per subscription. This is the only reason I signed up as it essentially meant a free year subscription. 

Anyway, I had to chase Rooster as no money ever appeared in my kid's accounts. They played dumb and then paid one lot of £10. They are now telling me no such sign-up offer exists but I know it did! Obviously, it's no longer mentioned on here.

Has anybody else had this problem?

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