NatWest Card Query

Hi all, 

A quick question. I was pre approved for a NatWest credit card so used the link in MSE and headed over to NatWest, it had prefilled in my name and address and then when I went to the next page it said the application couldn't be continued online. Do you think this did a hard search and then rejected me? or is this something else? I'm not sure whether to try another application/card or whether to leave it. It's not showing up as a search on Experian/Equifax or Clearscore. 



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