Asda won't refund overcharge

Brunodog72

I found Roger's email address already but he actually stood down in 2021, have tried similar formats for the current CEO/owner but bounces,  will try the former.  Thanks for your help

paulpud

This all does reflect badly on Asda, inflexibility that you really wouldn't expect from such an organisation.
Had your £55 voucher worked at least you would have benefited from it in some way. We were offered only what was owed to us as an E-voucher so once you take into account that using it would be subject to a delivery charge it would actually mean that we'd paid for shopping weeks/months in advance and at a small financial loss.
I went through the process of initiating a chargeback which was a bit of a pain, but we now have had the money owed credited to our account, subject to Asda proving that they didn't owe it to us.