ebay click & Collect non collection

Hi I sold and item on ebay  click & collect ,the item was never collected, ebay have asked me to give full refund surely the buyer should loose my cost of postage. My item was a fixed price listing with free P & P but that just means the price had postage included as there is no such thing as free postage.If i fully refund this i will be £3.20 out of pocket yet i fully completed my part of the contract between us. How do i stand ?

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  • Rantband
    Rantband Posts: 245
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    Do NOT allow click & collect in future.
  • soolin
    soolin Posts: 71,905
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    Hi I sold and item on ebay  click & collect ,the item was never collected, ebay have asked me to give full refund surely the buyer should loose my cost of postage. My item was a fixed price listing with free P & P but that just means the price had postage included as there is no such thing as free postage.If i fully refund this i will be £3.20 out of pocket yet i fully completed my part of the contract between us. How do i stand ?
    Unfortunately if buyer can't or won't collect they are entitled to a full refund  - but only once you get the itme back safely.

    This can be an issue with the official ebay click and collect system and the reason I disabled it many years ago. It doesn't stop all issues though, as anyone can refuse a package, or have i returned to a PO or courier if they aren't in for delivery- and again if they end up being returned to the seller the seller must refund in full.
    I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing [email protected] views are my own and not the official line of MoneySavingExpert.
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