Natwest (Fraud Dept.) won't allow me to send money

Hi.

I was hoping for some advice about Natwest Bank.  My dad passed away recently and his bank sent me his balance from savings accounts.  I am Executor.  I am not able to distribute the estate until after 6 months has passed.

I sent a transfer from my Natwest current account to a savings account with Nationwide.  This resulted ina phone call from Natwest Fraud team.  I was asked lots of questions and the payment was sent.  I am allowed to send a further payment after 6.30pm as the payment limit is £20,000 daily.

I tried again last night and again a phone call from the Natwest fraud, she read the notes and then refused to send the payment as she said there is a VPN on my phone and this "was making her system go crazy".  I was not using my phone, I was using internet banking on my laptop. She returned the money to my account and told me to try again.  When I did, it told me I had reached my daily limit for payments.

Really, my question is, can they refuse to send my money when I have answered all their questions and it is going to account in my name which their system confirmed when I set up the payee in the first place.

I can try again after 6.30 tonight but feel I am going to go through the same rigmarole once again.  I just want the money to be earning interest rather than sitting in a current account.

Thanks for any advice you may have.

Comments

  • DullGreyGuy
    DullGreyGuy Posts: 9,128
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    So these are Executor accounts or are you trying to put his money into your personal account?
  • Largs
    Largs Posts: 187
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    Hi.  I didn't open an Executor account, it's only myself and my brother named in my dad's will so fairly informal.  Natwest and Nationwide are both in my name
  • born_again
    born_again Posts: 13,619
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    Do they have a higher limit if you phone & ask to transfer the lot?
    Life in the slow lane
  • wmb194
    wmb194 Posts: 3,111
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    You could always write a cheque and transfer the money that way.
  • Largs
    Largs Posts: 187
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    Do they have a higher limit if you phone & ask to transfer the lot?
    £10,000 by telephone banking and £20,000 by internet bank each day.  I didn't really pay any attention to these limits until now.
  • Largs
    Largs Posts: 187
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    wmb194 said:
    You could always write a cheque and transfer the money that way.
    Hi, many thanks, that hadn't occured to me.  I think I can order a cheque book online.  :)
  • Murmansk
    Murmansk Posts: 870
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    She told you there seems to be a VPN that's causing her system to "go crazy" so maybe that's your answer?
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