Banned by ebay. I have no idea why...

Orville

Hi.

Please read the below email between myself and ebay. From the bottom to top. I haven't used my account to either buy or sell that many times so I don't get it.

As of yesterday, when I was banned I had two insta360 cameras on at $400 each or best offer. They had been on there for a week or so. I also purchased some car injector cleaner earlier this week.

I am at complete loss as to how or why this has happened. I do browse on it looking at items etc but this is something I have been doing for years.... I have also done a virus scan on my PC just to be safe and that's come back clear.

Hello,

 

Thanks for contacting eBay regarding the suspension on your account. My name is Ashwani and I will happy to assist you today.

 

After careful deliberation and investigation, we regret to inform you that we can’t grant your appeal and our decision on this, is final. Please understand that our top priority is to ensure that eBay remains a safe and reputable place to buy and sell.

 

Also, this suspension is permanent. You will not be able to participate in any buying or selling activities on eBay. In addition, any other accounts that you own, or that are associated with this account, will also be suspended.

 

While we know this isn't the response you wished to receive, there is no further opportunity for appeal on this decision.

 

 

Kind Regards,

        

Ashwani P.

eBay Trust & Safety

[THREAD ID: 1-5ZB5YZFR]

From: 
Sent: 10/11/2023 9:59:33 AM
To: customerhelp_uk@ebay.com
CC:
Subject: Re: Re: Account restrictions and suspensions SR# 1-468649921472

Ok, so can I setup a new account?

On Wed, 11 Oct 2023, 10:29 , <customerhelp_uk@ebay.com> wrote:

Hello,

 

Thank you for reaching out to eBay. I understand that receiving a suspension notice can be quite unsettling, and I'm here to provide you with the necessary information regarding the decision that has been made.

 

I want to acknowledge your concerns and assure you that your proactive approach in seeking clarification is appreciated. However, I regret to inform you that your eBay account has indeed been suspended. This decision was made in line with our commitment to maintaining a safe and trustworthy platform for all our users. Unfortunately, the pattern of activities observed on your account posed a potential risk to the integrity of our eBay community.

 

As a result of this suspension, you won't be able to engage in any buying or selling activities on eBay. Furthermore, any other accounts associated with your suspended account will also face suspension. I understand that this may not be the response you were hoping for, and for that, I extend my sincere apologies for any inconvenience or disappointment this situation may have caused.

 

I understand your curiosity to know the specific reasons behind the suspension. However, I must inform you that we are constrained in providing detailed information about the exact reasons for the suspension. Our intention is to prevent individuals from finding ways to evade our policies by disclosing certain details that could be exploited.

 

I genuinely regret any disruption this may have caused to your eBay experience. While I know this situation might be challenging, please understand that our priority remains in maintaining a secure and reliable marketplace for all our users.

 

If you have any other questions or concerns, please feel free to let me know. I'm here to assist you to the best of my ability.

 

Wishing you all the best moving forward.

 

Warm Regards,

M Saqib

eBay Trust & Safety

 

 

 

[THREAD ID: 1-5ZATAQ8S]

From:
Sent: 11-10-2023 05:16:52
To: customerhelp_uk@ebay.com
CC:
Subject: Re: Account restrictions and suspensions SR# 1-468649921472

1. Are you planning to use your account for both buying and selling?

Yes

2. May I know what items are you planning to sell on eBay?

Two of my Insta360 cameras.

3. May I know the average estimate price for the items?

£400 each

4. I would also like to know; how many items you are planning to list on a monthly

basis?

I have no idea. I don't use ebay often..

5. What are the items that you are planning to purchase on the site?

I don't plan to purchase any at the moment. I might purchase a sat nav but cant say for sure.

6. May I ask the payment method you are going to use to pay for your purchases?

My mastercard bank card.

7.. How long will you be able to pay for the items?

That question does not make sense.

On Wed, 11 Oct 2023, 00:01 , <customerhelp_uk@ebay.com> wrote:

Hello,

Thanks for contacting eBay regarding the suspension of your account. My name is

Adarsh and I am glad to assist you on this.

I can understand how the situation is when you try to operate your account and ends up

to see it suspended. Let me clarify first what happened, I was able to see that our

system has found an activity from your account activities that caused a concern on

whether your account and information is valid. Be assured that this is a part of our

verification process.

Moreover, in order to resolve this issue for you, I need to ask you few things related to

your buying/selling plans on our site.

1. Are you planning to use your account for both buying and selling?

2. May I know what items are you planning to sell on eBay?

3. May I know the average estimate price for the items?

4. I would also like to know; how many items you are planning to list on a monthly

basis?

5. What are the items that you are planning to purchase on the site?

6. May I ask the payment method you are going to use to pay for your purchases?

7.. How long will you be able to pay for the items?

I would request you to provide the above information for us to review the details of your

account.

We treat the account details of our members with utmost care. That's why we always

require the highest verification stage on any account related concerns.

Looking forward for your response.

Thank you for using eBay and have a great day.

Regards,

Adarsh T.

eBay Trust & Safety 

[THREAD ID: 1-5ZAM29QA]

From: <aj270303@gmail.com>
Sent: 10/10/2023 10:50:52 PM
To:
CC:
Subject: Account restrictions and suspensions

Enter your question/concern
Why has my account been suspended. I dont understand...

eBay Document ID: 135484137001

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eBay Document ID: 135491654001

Visit our Privacy Notice and User Agreement for more information.

Learn more about account protection. If you have a question, contact us.

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