Home Bargains word of warning

coolsteel

Had to return an ironing board as its collapsed after 8 months, silly me thinking i had a year warranty like Asda Dunelm etc. No not Home Bargains 30 days is all you get for non electricals. Welds failed on the unit.

prettyandfluffy

I would write to Head Office and escalate the complaint, not only is this unacceptable in terms of it being fit for purpose it could also have been very dangerous if it had collapsed in use tipping a steam iron onto anyone in the vicinity.

retiredbanker1

coolsteel said:

Had to return an ironing board as its collapsed after 8 months, silly me thinking i had a year warranty like Asda Dunelm etc. No not Home Bargains 30 days is all you get for non electricals. Welds failed on the unit.

Unless I have missed it I cannot find any reference to 30 day warranty on non electrical goods in their terms and condition. In fact under the warranty section there is no timeframe mentioned at all.

Are you sure that they understood that the item was faulty and NOT being returned for any other reason?

Here is the link if you want to have a look yourself.

https://help.homebargains.co.uk/hc/en-gb/articles/9121932637713-Terms-Conditions-of-Sale

coolsteel

took the ironing board back to the store with the broken part. They were adamant it was 30 days and i told them it was not fit for purpose but the were not having any of it. Told me to complain online which i have done and got this reply,

Hello, Thank you for getting in touch. We will assign this to an agent to review and come back to you shortly. Best regards, The Home Bargains Customer Support Team This was an automated message, if you feel this didn't sufficiently answer your question, please reply here and an agent will be sure to assist you as quickly as possible.

Thanks for all your comments 

Murphybear

I would expect ironing boards to last for many many years, there’s not really much to go wrong 

ElefantEd

Murphybear said:

I would expect ironing boards to last for many many years, there’s not really much to go wrong 

And in my case only gets used once a year!