HSBC - how to disable the digital key?

I had to install the HSBC banking app in order to get an HSBC credit card. Now it seems that in order to sign in into online banking on my laptop/desktop I can no longer use by old & loved secure key device with buttons but need to generate a digital key on the app, which I find inconvenient.
Is there a way to disable this functionality and get back to my old secure pass with buttons without visiting a branch?

Comments

  • When my old first direct secure key died I requested a new one. While waiting for it to arrive I installed the app.  Previously I had done all my banking via web browser.   

    Once arrived I  removed the app then phoned fd to tell them I wanted to go back to using the key. This was something they had to set up

    You cannot have both working at the same time so it is either use an app with the digital key or ditch the app and use the secure key. 

    Appreciate the latter might not work in respect of your credit card. 
    Things that are differerent: draw & drawer, brought & bought, loose & lose, dose & does, payed & paid


  • Emily_Joy
    Emily_Joy Posts: 1,171
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    You cannot have both working at the same time so it is either use an app with the digital key or ditch the app and use the secure key. 
    Appreciate the latter might not work in respect of your credit card. 
    Thanks - this is somewhat irritating. I had an HSBC credit card back 2 years ago and this didn't require the app so fingers crossed it is still possible to have & to manage credit card without the app!

  • xylophone
    xylophone Posts: 43,891
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    Thanks - this is somewhat irritating. I had an HSBC credit card back 2 years ago and this didn't require the app so fingers crossed it is still possible to have & to manage credit card without the app!

    Relative has HSBC current  account and credit card and manages both via secure key.

    You can't use both app and key.

  • grumbler
    grumbler Posts: 58,629
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    edited 11 October 2023 at 11:05AM
    xylophone said:
    Thanks - this is somewhat irritating. I had an HSBC credit card back 2 years ago and this didn't require the app so fingers crossed it is still possible to have & to manage credit card without the app!

    Relative has HSBC current  account and credit card and manages both via secure key.

    You can't use both app and key.

    IIRC, my friend has an app and a key. 
    What you cannot do is to use both for generating codes.
    I'll check later this week and confirm
  • EarthBoy
    EarthBoy Posts: 3,024
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    You can have the HSBC app and the physical key, but you can't have both the physical key, and the digital key (which is on the app, when it's been activated).  You'll have to get them to deactivate the digital key, and send you a new physical one.
  • xylophone
    xylophone Posts: 43,891
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    IIRC, my friend has an app and a key. 
    What you cannot do is to use both for generating codes.
    I'll check later this week and confirm

    Just asked relative.

    He still seems to think that it's one or the other. In fact, he chose to uninstall the HSBC app.

    This differs from his experience with Santander. He has the Santander app and on line access through his desktop.

    If logged in via internet banking and wishing to make a payment, he is instructed to get a code via the app but there is also a button to press if he cannot do this - he assumes that a code would then be sent via SMS.

    I wonder if he  and older bnw have misunderstood functionality at HSBC?

    I only use on line banking through my macbook (no apps) so can't check.


  • Emily_Joy
    Emily_Joy Posts: 1,171
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    EarthBoy said:
    You can have the HSBC app and the physical key, but you can't have both the physical key, and the digital key (which is on the app, when it's been activated).  You'll have to get them to deactivate the digital key, and send you a new physical one.
    Do I really need to get a new physical key? I am happy with the existing one!

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