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Switching from BG to octopus
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animalhotel
Posts: 1 Newbie
in Energy
Signed up to octopus yesterday completed everything. Got email from octopus saying I’d already switched supplier I haven’t. Been with BG for 15 years. When octopus looked it said I’d left BG and joined BG. I haven’t done this, has anyone else had this? Octopus are going to retry on Friday (5 days). How can this happen
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It’s because British Gas recently transferred your account to their new billing platform and this is treated as a transfer. There have been other threads here with the same issue.0
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Cheers Gerry. I remembered reading it, but couldn’t find it when i did a quick search 🔍Gerry1 said:1 -
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Hi,when BG transfer you, you get a new account number, so that may be why0
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You are stuck for up to 28 days0
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