We’d like to remind Forumites to please avoid political debate on the Forum.

This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.

IMPORTANT: Please make sure your posts do not contain any personally identifiable information (both your own and that of others). When uploading images, please take care that you have redacted all personal information including number plates, reference numbers and QR codes (which may reveal vehicle information when scanned).
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
The Forum now has a brand new text editor, adding a bunch of handy features to use when creating posts. Read more in our how-to guide

Phone payments

I recently (feb 2023) made the mistake of parking at Walsall Waterfront and paid by phone.
I’ve got â screenshot of the summary call (number called, duration of call) but I’m being chased for non-payment.

As far as I am aware, the call (automated) was successful but the company is saying no payment was made.

I’ve appealed but apparently been turned down, although I had nothing from anyone to that effect (only discoverd this during a long circular discussion with collection agents …)

Now being threatened with court.
Any suggestion?

Comments

  • la531983
    la531983 Posts: 3,993 Forumite
    1,000 Posts Second Anniversary Name Dropper
    mjian said:


    As far as I am aware, the call (automated) was successful but the company is saying no payment was made.


    Does your bank statement prove or disprove this?
  • ampersand
    ampersand Posts: 9,737 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    mjian said:
    I recently (feb 2023) made the mistake of parking at Walsall Waterfront and paid by phone.
    I’ve got â screenshot of the summary call (number called, duration of call) but I’m being chased for non-payment.

    As far as I am aware, the call (automated) was successful but the company is saying no payment was made.

    I’ve appealed but apparently been turned down, although I had nothing from anyone to that effect (only discoverd this during a long circular discussion with collection agents …)

    Now being threatened with court.
    Any suggestion?
    Take this to Motoring, where a wonderful group readership and set of templates are constantly updated.  You will be helped by reading here, then posting if necessary.
    DO NOT CONTACT THE THREATOGRAM SOURCE DIRECTLY.
    #
    This is where to start:
    "Parking tickets, fines & parking — MoneySavingExpert Forum" https://forums.moneysavingexpert.com/categories/parking-tickets-fines-parking?_ga=2.190001387.1935568928.1696891771-1991198639.1696891769&_gl=1*stef22*_ga*MTk5MTE5ODYzOS4xNjk2ODkxNzY5*_ga_X74CWQS9F0*MTY5Njk0NTUzMS4yLjEuMTY5Njk0NTU3Ny4xNC4wLjA.
    #
    You will manage this,🙂👍.
    CAP[UK]for FREE EXPERT DEBT &BUDGET HELP:
    01274 760721, freephone0800 328 0006
    'People don't want much. They want: "Someone to love, somewhere to live, somewhere to work and something to hope for."
    Norman Kirk, NZLP- Prime Minister, 1972
    ***JE SUIS CHARLIE***
    'It is difficult to free fools from the chains they revere' François-Marie AROUET


  • Coupon-mad
    Coupon-mad Posts: 161,518 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    mjian said:
    I recently (feb 2023) made the mistake of parking at Walsall Waterfront and paid by phone.
    I’ve got â screenshot of the summary call (number called, duration of call) but I’m being chased for non-payment.

    As far as I am aware, the call (automated) was successful but the company is saying no payment was made.

    I’ve appealed but apparently been turned down, although I had nothing from anyone to that effect (only discoverd this during a long circular discussion with collection agents …)

    Now being threatened with court.
    Any suggestion?
    Which PPC?
    PRIVATE 'PCN'? DON'T PAY BUT DON'T IGNORE IT (except N.Ireland).
    CLICK at the top or bottom of any page where it says:
    Home»Motoring»Parking Tickets Fines & Parking - read the NEWBIES THREAD
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 354.4K Banking & Borrowing
  • 254.4K Reduce Debt & Boost Income
  • 455.4K Spending & Discounts
  • 247.3K Work, Benefits & Business
  • 604.1K Mortgages, Homes & Bills
  • 178.5K Life & Family
  • 261.6K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16K Discuss & Feedback
  • 37.7K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.