Sports Direct Head Office

Magic_Moments

I have ordered some goods from Sports Direct on line, The address that are sending the items  on the order is incorrect and i am desperately trying to speak to someone at Head Of ice  but there does not seem to be a phone number 0844 1299 200 listed is no longer available.I do not want the goods to be delivered to the address listed as I do not know the inhabitants. My account with them shows my correct address. The one listed isw where we lived over 4 years ago

elsien

Have you tried the web chat?

breaking_free

Found several different customer support numbers via Google:

0800 023 4567
0845 1299 200 <-- this is one digit different from the number you gave so I suspect you've noted it down wrong.

Alternatively try their webchat or email: https://help.sportsdirect.com/en/support/home#contact

sheramber

https://help.sportsdirect.com/en/support/home#folder_80000357196

CAN I CANCEL OR MAKE CHANGES TO MY ORDER?

No, you can't cancel your order or make changes to your order. This includes adding or removing items, changing colours or sizes, changing delivery addresses, delivery options or the email address on the order.

Once you’ve placed your order, the order starts going through the system straight away, so that we can get it to you as fast as possible.

Who do they use to deliver?

Does the carrier's tracking give you an option to change delivery address?

Magic_Moments

I have tried the alternative phone number , which has been discontinued, Also i have received no response to my EMail sent to Sports Direct 2 days ago. The address on my Sports Direct account is my current one so why they are sending the goods to my old address is beyond me. Not sure what will happen if i cannot contact them and the goods are delivered to the incorrect address. Where is the company's customer services

breaking_free

Sports Direct use Evri in my area. I have an order placed with them and just this morning got an email from Evri to say they are "expecting my order". The Evri email has an option to track and divert parcels, so if you receive a message from your courier company use this option. As Sheramber pointed out above, you can't change anything about your order by contacting Sports Direct so stop trying - wait till the courier contacts you instead.

elsien

Sports direct and customer service tend not to go in the same sentence as a rule. 

Have you tried the web chat as previously suggested?  Otherwise Twitter can get a good response from some companies. 

GrubbyGirl_2

when Evri contact you then you should get an option to divert to a collection point