Solar Panels

GWSheppard

E-On supplied an fitted solar panels and battery to my home in September 2022.  The installation is not to my satisfaction and  I am unable to access my account to Give Energy or use any of my generated energy.  Even though I haven't signed off on the installation E-On have been taking money from my account for over 6 months.  E-on's Solar Complaints Team are completely useless.  Does anyone know where I can go to get things sorted? 

Netexporter

I assume Eon subcontract the installation to an MCS registered company. Did you take a note of who fitted it?

[Deleted User]

GWSheppard said:

E-On supplied an fitted solar panels and battery to my home in September 2022.  The installation is not to my satisfaction and  I am unable to access my account to Give Energy or use any of my generated energy.  Even though I haven't signed off on the installation E-On have been taking money from my account for over 6 months.  E-on's Solar Complaints Team are completely useless.  Does anyone know where I can go to get things sorted? 

Are you saying that since September 2022, your panels have not been producing electricity? We need some more detailed information to help. Presumably, your installation came with an insurance-backed warranty?

GWSheppard

INSURANCE BACKED GUARANTEE

IBG Provider: HIES

INSTALLER DETAILS

MCS Certified Installer Company Name and MCS Number

E.ON Energy Installation Services Limited T/A EON (NAP29184)

TSI Consumer Code: HIES

TSI Consumer Code ID: EON/A/0184

Apparently the instalation company has gone out of business.  According to my smart meter and battery, the energy I am producing is going straight into the grid.  There was a part, (according to the last electrician that visited my home), that the electrician could not get hold of, that would enable me to register with Give Energy.
No one has been back since to finish the instalation or sign it off.

[Deleted User]

GWSheppard said:

INSURANCE BACKED GUARANTEE

IBG Provider: HIES

INSTALLER DETAILS

MCS Certified Installer Company Name and MCS Number

E.ON Energy Installation Services Limited T/A EON (NAP29184)

TSI Consumer Code: HIES

TSI Consumer Code ID: EON/A/0184

Apparently the instalation company has gone out of business.  According to my smart meter and battery, the energy I am producing is going straight into the grid.  There was a part, (according to the last electrician that visited my home), that the electrician could not get hold of, that would enable me to register with Give Energy.
No one has been back since to finish the instalation or sign it off.

I am confused. Your installer is still trading:

Have you tried to contact them. To get SEG payments for your export, you need a MCS Certificate. You then give this to your supplier. It will apply to the DNO for an export MPAN and then you are good to go.

debitcardmayhem

[Deleted User] said:

GWSheppard said:

INSURANCE BACKED GUARANTEE

IBG Provider: HIES

INSTALLER DETAILS

MCS Certified Installer Company Name and MCS Number

E.ON Energy Installation Services Limited T/A EON (NAP29184)

TSI Consumer Code: HIES

TSI Consumer Code ID: EON/A/0184

Apparently the instalation company has gone out of business.  According to my smart meter and battery, the energy I am producing is going straight into the grid.  There was a part, (according to the last electrician that visited my home), that the electrician could not get hold of, that would enable me to register with Give Energy.
No one has been back since to finish the instalation or sign it off.

I am confused. Your installer is still trading:

Have you tried to contact them. To get SEG payments for your export, you need a MCS Certificate. You then give this to your supplier. It will apply to the DNO for an export MPAN and then you are good to go.

Surely as their installer was e.on they should have the details anyway?

Reed_Richards

GWSheppard 
.. According to my smart meter and battery, the energy I am producing is going straight into the grid...  

You should have a generation meter that measures the amount of solar energy you generate and your smart meter will tell you the amount of energy you export.  If the two meters have the same reading then all the energy you are producing is indeed going straight into the grid.  I think that is unlikely; more probably the generation meter will have a higher reading than the export reading on your smart meter and the difference is the amount you have used in your house.    

Athlonoc

Dolor is spot on.
But more importantly is it possible that you need to alter a setting so that the energy produced will feed your PV battery.

I'm assuming you have an inverter which will have controls on it and normally an app will enable this too. Just a thought.

With mine, I have to select the self use mode and enable it. This means I charge up my batteries and then anything surplus goes to the grid. If I didn't enable this then it would all just go to the grid.

Ectophile

I wonder if the part that's missing is a current clamp.  My installation has a current clamp - a little plastic box - clipped to the live meter tail, with a wire going off to the inverter.  That allows the inverter to know how much electricity I'm drawing from the grid, so it can juggle using the battery and solar power to best match my usage at any moment.  Without the current clamp, the inverter would have no idea how much to store in the battery or how much to send out to the house.

Astria

Ectophile said:

I wonder if the part that's missing is a current clamp.  My installation has a current clamp - a little plastic box - clipped to the live meter tail, with a wire going off to the inverter.  That allows the inverter to know how much electricity I'm drawing from the grid, so it can juggle using the battery and solar power to best match my usage at any moment.  Without the current clamp, the inverter would have no idea how much to store in the battery or how much to send out to the house.

The other problem is sometimes the devices are not configured correctly - typically the output from the solar inverter should be at a higher voltage than that coming from the grid, so your devices will use the solar energy before the grid energy. If your grid voltage is high (or the solar inverter is low) then the solar power might not be being used at all.

You should have 2 current clamps and sometimes these aren't fitted correctly either.

GWSheppard

Although E-On is still trading, their subcontractor that did the installation has gone...along with all of the documentation, apparently.