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faulty tv
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ArbitraryRandom said:should you pay and they refund you the cost, or should the TV engineer invoice them directly?In the game of chess you can never let your adversary see your pieces0
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ArbitraryRandom said:should you pay and they refund you the cost, or should the TV engineer invoice them directly?
But, at the moment the situation and Very's understanding/acceptance of their responsibilities is a little ambiguous, so the main point would be to prompt a response where they accept their responsibilities and confirm that they are choosing repair even though it costs more than the purchase price... or refuse in writing, at which point the OP can quote the regs and be quite firm with them.
I'm not an early bird or a night owl; I’m some form of permanently exhausted pigeon.0 -
ArbitraryRandom said:ArbitraryRandom said:should you pay and they refund you the cost, or should the TV engineer invoice them directly?
Far better to leave the trader to sort it out, should they fail to do so (within a reasonable and without significant inconvenience) then the consumer would have the final right to reject to fall back on.In the game of chess you can never let your adversary see your pieces1 -
Thanks for the update OP.
Just to clarify are Very saying they will repair the TV?let he without sin cast the first stone0 -
sorry just for all to clarify, i was rather upset when i made the update post, very are refusing to do anything.
the cost of repair is too high for them, so a repair is refused, a refund will only be authorised if the tv is broken beyond repair, as my report says it is repairable albeit more than original tv cost i am not entitled to this either apparentlylet he without sin cast the first stone1 -
Thanks for clarifying OP
I'd advise to go back to Very and state that "as the goods do not conform to the contract and they are refusing to provide a remedy of a repair or replacement you are now exercising your final right to reject".
Did you pay on credit and if so did you raise an official complaint yet?
https://www.very.co.uk/assets/static/very-help-pages/FS2135-SDFC-Complaints-Leaflet-v1.pdf
In the game of chess you can never let your adversary see your pieces1 -
Thanks for clarifying OP
I'd advise to go back to Very and state that "as the goods do not conform to the contract and they are refusing to provide a remedy of a repair or replacement you are now exercising your final right to reject".
Did you pay on credit and if so did you raise an official complaint yet?
https://www.very.co.uk/assets/static/very-help-pages/FS2135-SDFC-Complaints-Leaflet-v1.pdf
i havent complained yet, as i have been waiting on the outcome, but i am ready to go nowlet he without sin cast the first stone1 -
snagglepuss16 said:Thanks for clarifying OP
I'd advise to go back to Very and state that "as the goods do not conform to the contract and they are refusing to provide a remedy of a repair or replacement you are now exercising your final right to reject".
Did you pay on credit and if so did you raise an official complaint yet?
https://www.very.co.uk/assets/static/very-help-pages/FS2135-SDFC-Complaints-Leaflet-v1.pdf
i havent complained yet, as i have been waiting on the outcome, but i am ready to go now
If you raise the complaint and they don't resolve it you can escalate it to the ombudsman, Very are more likely to offer a resolve if you paid on credit and have an official complaint on the go.
Whist they might be correct they don't have to repair if it's too expensive that doesn't mean they can wash their hands of the matter, they should offer a refund instead.
That refund can be reduced to account for usage (typically time owned vs lifespan for something that would be used consistently like a TV) , their first offer is likely to be low, always worth haggling, especially if you can find something to support the lifespan of your TV.In the game of chess you can never let your adversary see your pieces1 -
snagglepuss16 said:Thanks for clarifying OP
I'd advise to go back to Very and state that "as the goods do not conform to the contract and they are refusing to provide a remedy of a repair or replacement you are now exercising your final right to reject".
Did you pay on credit and if so did you raise an official complaint yet?
https://www.very.co.uk/assets/static/very-help-pages/FS2135-SDFC-Complaints-Leaflet-v1.pdf
i havent complained yet, as i have been waiting on the outcome, but i am ready to go now
If you raise the complaint and they don't resolve it you can escalate it to the ombudsman, Very are more likely to offer a resolve if you paid on credit and have an official complaint on the go.
Whist they might be correct they don't have to repair if it's too expensive that doesn't mean they can wash their hands of the matter, they should offer a refund instead.
That refund can be reduced to account for usage (typically time owned vs lifespan for something that would be used consistently like a TV) , their first offer is likely to be low, always worth haggling, especially if you can find something to support the lifespan of your TV.let he without sin cast the first stone0 -
snagglepuss16 said:Great
If you raise the complaint and they don't resolve it you can escalate it to the ombudsman, Very are more likely to offer a resolve if you paid on credit and have an official complaint on the go.
Whist they might be correct they don't have to repair if it's too expensive that doesn't mean they can wash their hands of the matter, they should offer a refund instead.
That refund can be reduced to account for usage (typically time owned vs lifespan for something that would be used consistently like a TV) , their first offer is likely to be low, always worth haggling, especially if you can find something to support the lifespan of your TV.
Here the Consumer Rights Act is clear, they simply have no ground to refuse to do anything after accepting the goods have a manufacturing "fault".In the game of chess you can never let your adversary see your pieces1
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