Intelligent Finance current account closures

Newshound15

Lloyds executive complaints have confirmed that they used an external company to handle the 'project'. My notification letter went to an address I moved from 14 years ago. I'd be very interested to know who else this happened to.

Dimbo

Ayr_Rage said:

@Newshound15 why did you not log in ?

If, as you say, there was money going in and payments outs it seems inconceivable that you would not be checking regularly. 

Well, here's news then. I have not logged on. I have not even bothered to sign up to log on. And that's since my late husband and I had accounts with St James's Place Bank 2010. I always doubted my St J's Partner but assumed the accounts were as I left them when I notified the Bank directly of his death. Now I want to pay some money into mine from the sale of the family home I find out another name comes up that I have received no letters from and that too has disappeared. What next? Any suggestions appreciated.

eskbanker

Dimbo said:

Ayr_Rage said:

@Newshound15 why did you not log in ?

If, as you say, there was money going in and payments outs it seems inconceivable that you would not be checking regularly. 

Well, here's news then. I have not logged on. I have not even bothered to sign up to log on. And that's since my late husband and I had accounts with St James's Place Bank 2010. I always doubted my St J's Partner but assumed the accounts were as I left them when I notified the Bank directly of his death. Now I want to pay some money into mine from the sale of the family home I find out another name comes up that I have received no letters from and that too has disappeared. What next? Any suggestions appreciated.

As mentioned upthread, SJP Bank customers were transferred to Intelligent Finance a long time ago, and now IF are also shutting down - if you're only just finding out about this, then that might suggest that they no longer have the correct postal address for you, have you moved within the last 15 years or so?

Assuming the 'other name that comes up' is indeed Intelligent Finance, and you understand that you still have an account with them, get in touch with them to find out what the story is:

https://www.if.com/contact-us.html

7sefton

[Deleted User] said:

WillPS said:

[Deleted User] said:

friolento said:

It seems you were supposed to receive 2 months written notice: https://www.moneysavingexpert.com/news/2023/05/current-account-bank-closing-if-intelligent-finance/

If you missed the notifications, Lloyds might be prepared to negotiate a settlement with you.I reckon you would have to have a good explanation / reason for why you didn't/ couldn't  log into your account in months.

• Lloyds wouldn't get involved nor negotiate. It's a BOS/Halifax brand.

• If paperless then the OP would have agreed to login and check your account regularly. Once over a 2 month period isn't unreasonable.  

• If not paperless then, at least one, if not more letters would have been sent to the last known address. 

Complaints are centralised within LBG. It's the same complaints department you deal with regardless of whether you complain to Bank of Scotland, Halifax or Lloyds. I think Scottish Widows still have a separate team.

All that changes is the letterhead they print on and the brand they say they're calling from.

Of course, they'll share staff and equipment but there is a difference between 'brand' and legal entity. 

Bank of Scotland (IF) isn't Lloyds Bank so they won't negotiate on behalf of the other entity and should you ultimately opt to sue then you'd be dealing with solely Bank of Scotland as you have no actual relationship with Lloyds Bank nor Lloyds Banking Group.

Absolute nonsense. The old HBOS is owned by LBG, so ultimately a customer’s relationship is with them. You think you’re being clever but unfortunately don’t know what you’re talking about