Do you ever have your venetian blinds raised apart from when cleaning? Update manufacturers response

Gunner276

Did you pay by credit card? Perhap threathen a charge back as they are not fit for purpose, or as described

Murmansk

I might be missing something here but - isn't the weight the same whether the blind is down or up?

turnitround

Gunner276 said:

Did you pay by credit card? Perhap threathen a charge back as they are not fit for purpose, or as described

Sadly not, I paid by debit card.

cerebus

Can you show us a pic of the droopy blinds please

They are talking out of their !!!!!! as you know cause if what they are saying is true then not only is the material not fit for blinds , the other blinds in the same room would suffer too

Sounds like they haven't supported the slats properly in the middle which they should have accounted for as they knew the material being used and the length you wanted.

Sounds like your only recourse is to send them a letter before action and follow it up with  small claims court 

Maybe one final email letting them know what you intend to do , reminding them that they will be asked some awkward questions in court (material, design, heat etc) . This might refocus their minds and give you the outcome you want (what is it you ultimately want the outcome to be?)

turnitround

Murmansk said:

I might be missing something here but - isn't the weight the same whether the blind is down or up?

Its hard to explain, when the blind is down each slat is set individually so they lie straight and the weight is taken by the length of cord. When the blind is raised half way up or raised to the top the slats are touching each other and the ends droop down because the cord is gathered together so all the weight is on a shorter cord and it is held tighter in the centre. Individually the slats dont bend but when gathered together they form a banana shape.

cerebus

Definitely need a pic.....

Pics speak a thousand words 

turnitround

Its not the best photo as its a bit dark.  However I play with the cord this is the closest I can get to them  being straight . They look worse when you stand further back. If I try to let them down a little at thee side the middle just droops further.

casper_gutman

I know what you mean, OP. The arrangements of cord which we can see concertinaed in front of the slats in the photo will support each slat at three points when the blinds are down, but there are likely only two cords (which we can't see, as they'll be threaded through the slats not in front of them). When the slats are raised the weight is taken by these two cords (only), and the slats sag. When you pull the slats tight up to the top of the window as in the photo, they may not sag as much as they do when they're partway up, as the ends of the slats will press against the top of the frame and stop them bending as much.

turnitround

casper_gutman said:

I know what you mean, OP. The arrangements of cord which we can see concertinaed in front of the slats in the photo will support each slat at three points when the blinds are down, but there are likely only two cords (which we can't see, as they'll be threaded through the slats not in front of them). When the slats are raised the weight is taken by these two cords (only), and the slats sag. When you pull the slats tight up to the top of the window as in the photo, they may not sag as much as they do when they're partway up, as the ends of the slats will press against the top of the frame and stop them bending as much.

Exactly. There are 7 lots of cord along the length of the slats. The 2 either end are threaded through the slats but the 2 next to the middle cord are not threaded through the slats. therefore when they are raised or part way raised the weight is taken on the outside cords and the middle droops.

Jonboy_1984

We have two “identical” blinds, one in living room, one in dining room. 

One sags in this way one doesn’t.