Beware: OVO boiler cover charges twice for the first month

leaphaze

I took out boiler cover with OVO on 14/09 and they charged me twice in September. When I queried this I couldn't believe the response:

Thank you for your email.

As per your welcome letter your 1st payment of the policy was 14 Sep 2023 then on the 24th of every month thereafter beginning 24th September 2023.

A copy of the welcome letter is attached below for you reference.

If you have any further queries please do not hesitate to contact us.

Kind Regards

If this is an example of their customer support, I'd hate to depend upon them if my boiler breaks down.

lohr500

What is the monthly cost and how much did they charge you on the 14th and 24th September?

ArbitraryRandom

I'm guessing - you would have to check - that your policy would subsequently end on the 15th of a month (i.e. you wouldn't pay in the last month) so it would all equal out? 

Though I agree it's less than ideal for anyone budgeting. 

averageguy11

Anyone experience of their “call outs” for a breakdown….were they prompt ….efficient? Currently with another provider who havnt been very good and as I currently get my gas/elec from OVO considering a change to them

leaphaze

lohr500 said:

What is the monthly cost and how much did they charge you on the 14th and 24th September?

The cost was £17 per month, although they charged me the same amount twice. The charge was £15 plus £2 since my boiler was 5 years old when I was quoted.

The double charge turned out to be my fault (in a way) since you can choose what day of the month your payment is taken. They took an immediate charge of £17 on the 14th, and since I chose the 25th as a subsequent payment date, they charged me again on the 25th. Not what I expected.

The annoying thing was that they didn't explain why this happened, and gave no indication it would be sorted at the end of 12 months.

leaphaze

ArbitraryRandom said:

I'm guessing - you would have to check - that your policy would subsequently end on the 15th of a month (i.e. you wouldn't pay in the last month) so it would all equal out? 

Though I agree it's less than ideal for anyone budgeting. 

Yes, they didn't take a payment during the month before the cover finished, so 12 payments taken in total,

leaphaze

averageguy11 said:

Anyone experience of their “call outs” for a breakdown….were they prompt ….efficient? Currently with another provider who havnt been very good and as I currently get my gas/elec from OVO considering a change to them

Fortunately, we didn't have to call them out. But it's a good deal since the subsequent year they charged the same, i.e. £17 * 12 = £204 and reduced my gas & electric bill by £100.