PCN Parking Eye Didn't even park

Lizzie2995

Wonder if anybody could give some advice.  Have searched the forum but can't find anything similar to this.

My friend attempted to park in the Royal Free Hospital Hampstead - Pears Building 00.  They queued to get in for 30 minutes and then gave up and drove out of the car park so did not park the vehicle.

The owner has received a PCN from Parkingeye - which shows them entering the car park and exiting 38 minutes later.  They could not pay because there were no spaces, but this is probably impossible to prove.  Any ideas please ?

GrannyKate

Complain to PALS at the hospital now.  If they say it is nothing to do with them refer them to the government guidance https://www.gov.uk/government/publications/nhs-patient-visitor-and-staff-car-parking-principles/nhs-patient-visitor-and-staff-car-parking-principles and ask for the matter to be referred to CEO as a formal complaint. To quote from the guidance 'NHS organisations are responsible for the actions of private contractors who run car parks on their behalf.'

Complain to your MP. 

Coupon-mad

Lizzie2995 said:

Wonder if anybody could give some advice.  Have searched the forum but can't find anything similar to this.

My friend attempted to park in the Royal Free Hospital Hampstead - Pears Building 00.  They queued to get in for 30 minutes and then gave up and drove out of the car park so did not park the vehicle.

The owner has received a PCN from Parkingeye - which shows them entering the car park and exiting 38 minutes later.  They could not pay because there were no spaces, but this is probably impossible to prove.  Any ideas please ?

https://forums.moneysavingexpert.com/discussion/4923811/driving-around-waiting-for-a-space-is-not-parking/p1

You don't need to prove it.

Tell PEye to take it straight to court if they think they have a case and not to add £20 or £70 & not to pass it to DCBLegal.  Include that link and tell them "bring it on".

fisherjim

Yet another reason why ANPR should be stopped in private car parks, it's just ridiculous that this scam is allowed to go on!

Lizzie2995

Hi - thanks all for taking the time to reply. Just to update.   I wrote a letter of complaint to PALS at Royal Free Hospital and today a letter was received from Parking Eye to say the charge was cancelled.  

fisherjim

Lizzie2995 said:

Hi - thanks all for taking the time to reply. Just to update.   I wrote a letter of complaint to PALS at Royal Free Hospital and today a letter was received from Parking Eye to say the charge was cancelled.  

Fantastic news and thanks for coming back with the outcome.