Strangest refund refusal ever!

the_lunatic_is_in_my_head

elsien said:

All of which is academic, because the OP is just using their right to change their mind within 14 days, regardless of the reason.

If the goods don't match the description the retailer should pay the return costs, if someone is just changing their mind then the buyer pays for the return (if mentioned in the terms which it is here)

sheramber

elsien said:

And more importantly, where is the company based? Enforcing any rights against overseas companies can be near impossible.

it is  a UK registered company

UK Company 11946285 

Okell

the_lunatic_is_in_my_head said:

elsien said:

All of which is academic, because the OP is just using their right to change their mind within 14 days, regardless of the reason.

If the goods don't match the description the retailer should pay the return costs, if someone is just changing their mind then the buyer pays for the return (if mentioned in the terms which it is here)

Good point.  It's a "goods don't match the description" and not a contract cancellation