I had to make a change a passenger name in July. The flight is with Emirates who have advised that a refund less cancellation fee is available but Loveholidays have to request it within 15 days - flight due 17th Oct. Loveholidays consistently says the flight was non refundable and even if it was they will not refund me!!!  I paid for another flight in new name at the time but having spoke to Emirates yesterday I should be due my refund. They gave me the ticket number and confirmed it was still open and not cancelled. Loveholidays just will not entertain that a refund is sitting there and due to me - help!


  • marcia_
    marcia_ Posts: 1,505
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    edited 3 October 2023 at 9:23AM
    emirates may refund but you are bound by loveholidays terms and conditions which probably state no refunds. 
  • Booking direct with the airline is standard advice here.
  • Ayr_Rage
    Ayr_Rage Posts: 823
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    The cancellation fee is likely to be 100% of the fare.

    The best you can hope for is a refund of the taxes on the ticket, however you need to check the Ts and Cs of Loveholidays.
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