HELP: Admin pw on HikVision CCTV

Hi,
I had a HikVision CCTV installed last year, 26 October 2022 for £1663. At the time, the installer mentioned that optional Service was £95 . Forward approx a year, I noticed two weeks ago that I was unable to access the cameras on my Hikvision iphone app which incidentally is free. Been trying to play around with the settings on the app but had no success. 

Eventually called the installer this morning and it seems that he has remotely turned off the remote viewing from phone and is demanding £95 for service of the system and £35 per year for remote viewing. When I went to look on the physical system it seems that he has set a password on the system so I am unable to access the settings!

Initially I thought that I was unable to access the system at all but clicking the cross on the password screen lets me view the cameras on the monitor. However still two problems:
1) I'm unable to access the settings on the system NVR due to a password. The password seems to be enterable by mouse (attached to the NVR) moved through a certain pattern on the screen. Surely setting an admin password on a system I have paid for and not allowing access to settings is illegal ?
2) I'm unable to access the remote viewing the ongoing price which was not even mentioned.

Is there a way to change the password and or resolve these issues?
Regards,
Imran 

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