Car accident ,NF, who shall I get to repair it?

Been involved in a car accident. While talking to my insurers I received a text from the other party saying their policy holder admitted liability and they will look into getting my car repaired. I told my insurers about this text. Just waiting for the repair shop nominated by my insurance company to contact me to arrange a date for collection of car.

Later on I received another text from the other party insurers stating that if I get my car repaired through them I will receive few hundred pounds as a thank you for going through them. This is probably too reduce costs on their end.

Which repair garage should I go through? Through my insurer's or through other party insurers? Damage to car is scraped front wing and bumper.

Thanks in advance for any replies.


  • Brie
    Brie Posts: 9,265
    Photogenic First Post Name Dropper First Anniversary
    can you get a quote from each along with some idea of time scales?  I wouldn't be willing to wait weeks to get things sorted even if you have the use of the car in the meantime.  And I certainly wouldn't want to hand a car over to anyone and then find they don't have parts, staff etc to get the repairs done.  
    "Never retract, never explain, never apologise; get things done and let them howl.”
  • Yes, it's to reduce their costs (a good thing, because it helps to reduce everybody's future premiums) by cutting out all the accident management companies and credit-hire cars at high prices...

    The irony is that it'll probably be the exact same bodyshops doing the work either way - and your rights in the event of a poor repair are unchanged.

    Accept the other insurer's offer.
  • DullGreyGuy
    DullGreyGuy Posts: 9,069
    First Anniversary First Post Name Dropper
    Its likely you can use the same garage, unless its one owned by your insurers.

    Advantage of claiming from TPI is there is no dispute, they'll put you in a hire car if needed, no paying excess, no having an open claim at renewal etc.

    Downside of claiming from TPI is you have no Financial Ombudsman rights if things go wrong but in most cases that's more likely an issue if the vehicle is beyond economical repair 
Meet your Ambassadors


  • All Categories
  • 341.5K Banking & Borrowing
  • 249.7K Reduce Debt & Boost Income
  • 449K Spending & Discounts
  • 233.6K Work, Benefits & Business
  • 605.7K Mortgages, Homes & Bills
  • 172.4K Life & Family
  • 246.5K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 15.8K Discuss & Feedback
  • 15.1K Coronavirus Support Boards