Section 75 and Small Claims Court

born_again

tomc239408934 said:

Also on your first point, as I understand it Section 75 is commonly used for "goods not arrived" .. but in every case it is essentially impossible to prove something didnt arrive unless one had a camera trained on the doorstep 24/7. So this clearly can't be a "get out"

I'm afraid you do not understand the process.
S75 is rarely used. In 15+ years I can count S75 cases on 1 hand I have had to deal with.
Non receipt is a straight chargeback, as I said all you need is the debit on your account (which you said was declined, so did it actually debit your account?)
You do not have to prove it arrived. That is down to the retailer.

born_again

tomc239408934 said:

yep but unfortunatley amex have said they won't do chargeback because no docuemntation. the call handler advised me to do a section 75.  ridiculous attitutde for a card i pay 250 a year for which im now going to cancel anyway.

Raise a complaint then.
I would think you were maybe talking to front line call center & not the team that deal with disputes.