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Swapped stamps are no good! What to do now?
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kalsha
Posts: 1,116 Forumite
I sent buyer a package using new bar coded stamps. Total value was £1.85. £1.60 stamp was from a whole sheet obtained during the swap. The rest 10p and 5p were bought from the local post office. Buyer has just sent me this photo. she had to pay extra as the stamps are not valid!
I know it is only £1.10 but I feel I should do something as I have rest of the sheets to use up.
What should I do?
I know it is only £1.10 but I feel I should do something as I have rest of the sheets to use up.
What should I do?
0
Comments
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That's clearly a mistake at the Sorting Office. Start here: https://personal.help.royalmail.com/app/webforms/contact/c/310
They may say only the recipient can complain - in which case advise your customer to keep the packaging and do the same.
It would be nice to send the customer £1.10 if you get it back from Royal Mail. But you may get the compensation in stamps instead.I need to think of something new here...1 -
Thank you. Worth a try. I am worried about using the rest of the sheets (I have quite a few!)0
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I had something similar, it took a bit of effort but I complained and was given £8 of stamps.1
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Surely, the seller has an obligation to repay £1.10 to the customer. Regardless of whether they get it back from RM?No reliance should be placed on the above! Absolutely none, do you hear?3
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No one was arguing that. It has already been paid to the buyer. My problem was that the stamps I got from the swap were "no longer valid for postage".GDB2222 said:Surely, the seller has an obligation to repay £1.10 to the customer. Regardless of whether they get it back from RM?0 -
I would be complaining loud and hard with RM, that is quite outrageous.kalsha said:
No one was arguing that. It has already been paid to the buyer. My problem was that the stamps I got from the swap were "no longer valid for postage".GDB2222 said:Surely, the seller has an obligation to repay £1.10 to the customer. Regardless of whether they get it back from RM?I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.1 -
I will do! Will report the outcome here.soolin said:
I would be complaining loud and hard with RM, that is quite outrageous.kalsha said:
No one was arguing that. It has already been paid to the buyer. My problem was that the stamps I got from the swap were "no longer valid for postage".GDB2222 said:Surely, the seller has an obligation to repay £1.10 to the customer. Regardless of whether they get it back from RM?2
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