Claims management company ripping me off?

Nearlyold

I wonder if the guy from the Claims Management Company is not acting in an "official" capacity but acting for himself without the Claims Company knowledge (do you know for certain he owns the Claims Co.) that might explain the cloak and dagger "can't talk on the phone and meet me elsewhere stuff". Perhaps he wants the salvage because he thinks he can turn a profit either for spares or maybe get it back on the road with a bodged body job by some mates he knows. He might be going to offer you a price for the salvage. It certainly all sounds a bit weird

DullGreyGuy

born_again said:

Maybe I missing a bit here. But claim management companies do not own cars they supply. They supply them via hire co's.

Tell that to Enterprise, Axilis and many others... many (potentially most even) do own their own cars, several are hire car companies that have created an accident management business on the side.  There are certainly some that use hire car companies though. 

SAPFO

I will redact names until I have my property back. 

2 players here:

Accident management guy (FCA Regulated) Rents the car to me on 3rd party tab. (approx £250 if fee's to be believed for 15 days so far)

Solicitors. Deal with PI claim and seem to be sending me the engineers report for the vehicle damage. In recorded a call yesterday they said if I pay the salvage, the car is mine.

But, I called the to the Accident management guy yesterday. He said we had a phone convo where he said he'd get me a 'good price', and he keeps my car? He did waffle about what I want to do with the car but I didn't pay attention. For one I've got ADHD so unless your are in front of me, or write it down, it don't stick. I'ts not how you legally do business anyway, especially being regulated.He didn't want to talk much about it on the phone, and do it in person.

So to clarify:

3rd party offered £13,500 (market price which is fair, but Accident guy thinks he's done me a favour here so I owe him)

Less salvage = £12,150 (£1350)
Less 10% (£1350) to the Claims Company which is the law firm = £10,800 I would receive, as salvage came from my pocket.

So in effect Accident guys thinks I AM paying £1350 to give my car away to him.

The vehicle is repairable cheaply if doing it with good used parts, and it does not have a category on the report.

I am going to Accident guy today to tell him I'll have my car back and give him his. 


Does anybody have any advice or ammunition before I go in with this dodgy guy at 10am.

Goudy

By the sounds of it I think the confusion is you want to buy the car back as salvage.

Your accident management company and yourself have come to deal.
They have loaned you a car to keep working for a 10% share of the settlement, which is £13,500.

But you aren't taking the total settlement of £13,500, you taking less (£12,150) due to you wanting the car back as salvage, which once the insurance have paid out on will appear on the insurance register as one category or another.
You are buying the car back from the insurance company with money from the settlement.

This means the pay out is less and the accident claims company don't sound too satisfied with that as they aren't getting the full 10% of the total pay out.

They obviously think as you do that there is some value in the salvage but what will depend on what category it ends up in.
It could just be scrap metal weight, parts or it might be returnable to the road.

(Personally, it's salvage value of 10% compared to insurance settlement value is pretty low, so it's debateable what condition/category the salvage is in and what it would take to put in back on the road if you were actually allowed).

If the confusion is related to you buying back the salvage, I guess you still owe them that 10% of the settlement if you didn't buy the car back or didn't tell them you were buying it back.

Perhaps see what they say if you mention you're considering not buying the salvage back, if they really want it they can buy it on Copart later.

Nearlyold

Goudy said:

By the sounds of it I think the confusion is you want to buy the car back as salvage.

Your accident management company and yourself have come to deal.
They have loaned you a car to keep working for a 10% share of the settlement, which is £13,500.

But you aren't taking the total settlement of £13,500, you taking less (£12,150) due to you wanting the car back as salvage, which once the insurance have paid out on will appear on the insurance register as one category or another.
You are buying the car back from the insurance company with money from the settlement.

This means the pay out is less and the accident claims company don't sound too satisfied with that as they aren't getting the full 10% of the total pay out.

They obviously think as you do that there is some value in the salvage but what will depend on what category it ends up in.
It could just be scrap metal weight, parts or it might be returnable to the road.

(Personally, it's salvage value of 10% compared to insurance settlement value is pretty low, so it's debateable what condition/category the salvage is in and what it would take to put in back on the road if you were actually allowed).

If the confusion is related to you buying back the salvage, I guess you still owe them that 10% of the settlement if you didn't buy the car back or didn't tell them you were buying it back.

Perhaps see what they say if you mention you're considering not buying the salvage back, if they really want it they can buy it on Copart later.

The OP's post immediately before yours  says the Claims Management Company is getting £1350 which is 10% of the Insurance pay out offered before any salvage value reduction. The reference to the claims guy saying only yesterday "I'll get you a good price" sounds to me that the claims guy actually wants to buy the salvage off the OP on the quiet cos he thinks there's money in either breaking for parts or getting it back on the road.