State pension - query

TheBlacklist2013

Hello, 

quick query re State pension. My father became eligible for the state pension, we rang them to initiate the application however they asked him to confirm his address. He shared all the addresses that he had used in the past but apparently, their system has a different address on records, hence they are unable to initiate the application. 

Is there a way this can be resolved, a complain system or anything? 

Thanks 

Marcon

TheBlacklist2013 said:

Hello, 

quick query re State pension. My father became eligible for the state pension, we rang them to initiate the application however they asked him to confirm his address. He shared all the addresses that he had used in the past but apparently, their system has a different address on records, hence they are unable to initiate the application. 

Is there a way this can be resolved, a complain system or anything? 

Thanks 

Maybe write to them with proof of his current address:

The Pension Service 
Post Handling Site A 
Wolverhampton 
WV98 1AF 

TheBlacklist2013

Thank you for prompt reply. My father is based out of the UK, and he doesn't seem to recall all the addresses from 70s and 80s. I am consicious that postal process may take longer, is there any other method, preferrably online or over the phone? 

Ails67

I have been having issues with state pension for over a year, as my online application did not work, and they have notified Income Tax wrongly and I'm being over changed. There is a complaints procedure on line and you  can telephone them back and say that you wish to raise a complaint, your dad will need to be present. They will take it over the phone or tell you where to send it. Be aware they close the complaints quickly, I was not notified and had to raise a 2nd. I have been waiting for months for a response. Does the local council through Council Tax have a note of past addresses?  Just a thought. I hope you get  this resolved soon, it is very distressing

Suzycoll

TheBlacklist2013 said:

Hello, 

quick query re State pension. My father became eligible for the state pension, we rang them to initiate the application however they asked him to confirm his address. He shared all the addresses that he had used in the past but apparently, their system has a different address on records, hence they are unable to initiate the application. 

Is there a way this can be resolved, a complain system or anything? 

Thanks 

hi
was it the International Pension Centre you were speaking too ? 

International Pension Centre

www.gov.uk

Mail Handling Site A, Wolverhampton WV98 1LW · ~99.9 mi

0191 218 7777

re the address - the pension centre would probably have the most recent address taken from his NI/tax  records. So it may be where he was living during the last place he worked before leaving the UK ? 

If he couldn't pass the security questions I think the previous suggestion will be best ? why does he not know his old addresses I wonder ?
 

Brie

Suzycoll said:

If he couldn't pass the security questions I think the previous suggestion will be best ? why does he not know his old addresses I wonder ?
 

I had the same problem trying to deal with the tax office in my home country.  Can't do anything online or on the phone as I can't tell them my last address.  The thing is though I do know my last address - from 30 years ago - but it doesn't match what is on their system which only shows the last few years.  They kept asking what the address was of my last return - I gave them 2 possibles (where I lived and my parent's address which I would have used for correspondence after moving) but neither worked. 

Turned out it's because I haven't filed a tax return for 30 years there's nothing they can do.  Oddly they also couldn't tell me how to resolve this problem as there's no way to talk to someone in person.  But they did assure me that I would be fined next year if I didn't file a tax return...which I can't do as I can't register online to do one nor contact them from overseas to get a paper form sent to me (because it wouldn't be to an address on their system....)

luvchocolate

Try his credit report..mine had past addresses going back a long time 

MallyGirl

luvchocolate said:

Try his credit report..mine had past addresses going back a long time 

or a Subject Access Request maybe?