GHIC Application

stingray_316

My wife applied on line today for a GHIC and also applied for a GHIC for myself all on one application, within minutes we had a reply and It said mine was completed and didn’t require further information.
Then another E-Mail was sent saying We have been unable to confirm your entitlement to a UK GHIC and require further information and needing 

Proof of residency in the UK with 2 Documents in her name and address. My wife is uk born and lived here all her life so cannot understand why they are wanting proof .. it’s not a scam is it , as some of the documents they mention like bank statements are personal information, is this a normal practice that occurs..

photome

stingray_316 said:

My wife applied on line today for a GHIC and also applied for a GHIC for myself all on one application, within minutes we had a reply and It said mine was completed and didn’t require further information.
Then another E-Mail was sent saying We have been unable to confirm your entitlement to a UK GHIC and require further information and needing 

Proof of residency in the UK with 2 Documents in her name and address. My wife is uk born and lived here all her life so cannot understand why they are wanting proof .. it’s not a scam is it , as some of the documents they mention like bank statements are personal information, is this a normal practice that occurs..

Did you use the .gov website to apply

eskbanker

stingray_316 said:

.. it’s not a scam is it

Were the emails from the (genuine) email address ohs-do-not-reply@services.nhsbsa.nhs.uk?

stingray_316

Yes l’m sure l did, just seems strange my was ok and wife they want proof .🤔
Do they have a phone number for query’s..

TELLIT01

You could get her to try on line again in case she entered something incorrectly.  https://www.nhs.uk/using-the-nhs/healthcare-abroad/apply-for-a-free-uk-global-health-insurance-card-ghic/  is the link you require.  If you go to Gov.uk site it just points you to this link anyway.

twopenny

Bank statements and such are used to provide settled status which isn't really what your wife needs to prove.

Definitely wouldn't share these with anyone other than another bank.

I seem to remember it took a day or two before I got an email saying it had been accepted.

I think doing it again is the way forward. There must have been some error.

I would check yours too.

Look at your browsing history also and see which site you were using.