How do I find my telephone line provider?

We have moved into a rented property and the landlord does not know who the last telephone line provider was. How do we find out to get it reinstated/reconnected?


  • littleboo
    littleboo Posts: 1,468
    First Post Name Dropper First Anniversary
    Assuming it's an Openreach line, you don't. Just order service from whoever you want to use. 
  • iniltous
    iniltous Posts: 2,982
    Name Dropper First Anniversary Combo Breaker First Post
    edited 26 September 2023 at 5:31PM
    Exactly, the previous occupants service provider is irrelevant, you approach whoever you want to use , if the previous occupant contacted their provider ( whoever they used ) let them know they were moving out , then the line can be ‘restarted’ relatively quickly by whoever you pick , if the previous occupant didn’t let their provider know ,and just moved out ,  there may be a delay because the process takes longer if the ‘line’ still appears to be in use.
     Even if you knew who the previous provider was , and you decided to use the same one , there would still be a process to follow , so it wouldn’t be any quicker 
Meet your Ambassadors


  • All Categories
  • 341.8K Banking & Borrowing
  • 249.7K Reduce Debt & Boost Income
  • 449.2K Spending & Discounts
  • 233.9K Work, Benefits & Business
  • 606.1K Mortgages, Homes & Bills
  • 172.5K Life & Family
  • 246.8K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 15.8K Discuss & Feedback
  • 15.1K Coronavirus Support Boards