Credit card company not updating credit record

Hi,
One of my credit card companies stopped updating credit reference agencies with my card balance in June.  As there is a relatively large balance of 3K showing against the card from that time it is affecting my credit rating as it looks like it's still owing and so there's a high utilisation of my available credit.  I pay my cards off in full each month and no statement since June has been over £200.  My payment record is showing 100% with no missed payments. 

The credit card company say they have been sending the balance info through to the credit reference agencies but they are not updating the info.  The credit reference agencies say that the credit card company has not sent the info through.  In the meantime, my score has dropped by 22 points since July as with this incorrect amount showing, it looks like I have been using a high percentage of my credit utilisation since then.  I've raised a dispute but it's all taking so long and with no party wanting to take repsonsibility for the error I'm at a loss as to what to do.  Any advice gratefully received.  Thanks :)

Comments

  • It won't be a problem and your score isn't a factor in anything.  Your file will just be showing as no data for the months. Your history will show the full payments.
  • It won't be a problem and your score isn't a factor in anything.  Your file will just be showing as no data for the months. Your history will show the full payments.
    Thanks.  I thought it would be a problem if I wanted to open a bank account or change a credit card etc.  So from what you say, even though my credit utilisation is seemingly high because of this rogue amount apparently owing and my score has dropped, it should still be OK.  Relieved if this is the case, although I'd still like them to sort it out. 
  • PRAISETHESUN
    PRAISETHESUN Posts: 3,627
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    edited 26 September 2023 at 12:34PM
    Ignore the score.

    The main thing that matters is that the data on your credit file is correct - which it sounds like it is. Data can sometimes take a few months to trickle through the system and end up on your report, so I wouldn't worry if there's a month or two missing. As long as the credit reports are showing that you have a history of paying off your accounts in full each month then that is all that matters.
  • Ignore the score.

    The main thing that matters is that the data on your credit file is correct - which it sounds like it is. Data can sometimes take a few months to trickle through the system and end up on your report, so I wouldn't worry if there's a month or two missing. As long as the credit reports are showing that you have a history of paying off your accounts in full each month then that is all that matters.
    The records show I pay every month and have never missed a payment but I can't see where it says I pay in full every month - which I do.
  • sourcrates
    sourcrates Posts: 28,493
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    Rose234 said:
    Ignore the score.

    The main thing that matters is that the data on your credit file is correct - which it sounds like it is. Data can sometimes take a few months to trickle through the system and end up on your report, so I wouldn't worry if there's a month or two missing. As long as the credit reports are showing that you have a history of paying off your accounts in full each month then that is all that matters.
    The records show I pay every month and have never missed a payment but I can't see where it says I pay in full every month - which I do.
    That information is included in a series of graphs that show various stats applicable to your account.

    It doesn't always show, it depends what platform you are viewing your report on, and which CRA you check, and also whether its a statutory report or a snapshot on a 3rd party website.
    I’m a Forum Ambassador and I support the Forum Team on the Debt free wannabe, Credit file and ratings, and Bankruptcy and living with it boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing [email protected]. All views are my own and not the official line of MoneySavingExpert.For free non-judgemental debt advice, contact either Stepchange, National Debtline, or CitizensAdviceBureaux.Link to SOA Calculator- https://www.stoozing.com/soa.php The "provit letter" is here-https://forums.moneysavingexpert.com/discussion/2607247/letter-when-you-know-nothing-about-about-the-debt-aka-prove-it-letter
  • Nebulous2
    Nebulous2 Posts: 5,062
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    Is it Barclaycard? 

    Barclaycard is very slow to update, but they get there eventually. I'm in a similar position to you - pay it off every month and it is still showing a 4 figure amount from months ago. 

    It isn't an issue in any real way.

    If you are going for a large debt, such as a mortgage, show your broker your statements. 
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