SO Energy - got me in on a cheap fixed price deal and now BOOM!!! DD increase!!

[Deleted User]

Jyana said:

I really wish they wouldn't offer the option to click Low, Medium, High user when giving quotes on energy sites. It's pretty obvious that many people assume themselves to be a lower user than they actually are, we see that all the time on here. But it ensures a lower quote in order to entice a new customer in, I guess, then they bump it up to the necessary amount once they have switched over. 

It should be enter the amount you do use, or perhaps the size of your house and number of residents. I know that will undoubtably cause some issues for people who are new to buying/renting, but some gentle nudging towards getting people more aware of their energy usage isn't a bad thing to my mind.

Looking ahead, future tariff selections will be achieved by ‘pulling’ 12 months of actual usage from smart meters. This pull will then select the cheapest overall tariff based on not just how much energy is used but when it is used. A trial for a tool to do this was completed 2 years ago.

Netexporter

Jyana said:

I really wish they wouldn't offer the option to click Low, Medium, High user when giving quotes on energy sites. It's pretty obvious that many people assume themselves to be a lower user than they actually are, we see that all the time on here. But it ensures a lower quote in order to entice a new customer in, I guess, then they bump it up to the necessary amount once they have switched over. 

Similar to the phenomenon of nearly everybody being a better-than-average driver!