Faulty Shirt

At a bit of loss as not sure if I have any grounds on this issue 

purchased an f1 shirt for my husband end of June it’s been worn 4 times and care instructions followed but now the print is peeling off the front 

I contacted the company and they have said I only have 45 days to advise them of a faulty item and offered me 30% off my next order 


First Date 08/11/2008, Moved In Together 01/06/2009, Engaged 01/01/10, Wedding Day 27/04/2013, Baby Moshie due 29/06/2019 :T

Comments

  • user1977
    user1977 Posts: 13,396
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    Where did you buy it from?
  • Faith177
    Faith177 Posts: 2,927
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    First Date 08/11/2008, Moved In Together 01/06/2009, Engaged 01/01/10, Wedding Day 27/04/2013, Baby Moshie due 29/06/2019 :T
  • the_lunatic_is_in_my_head
    the_lunatic_is_in_my_head Posts: 7,329
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    edited 25 September 2023 at 9:56AM
    Faith177 said:
    At a bit of loss as not sure if I have any grounds on this issue 

    purchased an f1 shirt for my husband end of June it’s been worn 4 times and care instructions followed but now the print is peeling off the front 

    I contacted the company and they have said I only have 45 days to advise them of a faulty item and offered me 30% off my next order 


    That's not correct, there's no time limit as such. I would send them the below (please double check for spelling or grama errors I might have missed). They can repair (unlikely with a shirt) or replace if they wish, if they refuse to do either you can reject, if you reject within 6 months of delivery it must be a full refund :) 

    -----------------------------------------------------------------------------

    Dear F1

    In follow up to my previous communication regarding order xxx, I was incorrectly advised that a faulty product may only be returned within 45 days. 

    I am writing to advise that I am seeking a remedy under the Consumer Rights Act as the goods are not of satisfactory quality with regards to durability as per section 9.

    https://www.legislation.gov.uk/ukpga/2015/15/section/9

    (1)Every contract to supply goods is to be treated as including a term that the quality of the goods is satisfactory.
    -------------------------------
    (3)The quality of goods includes their state and condition; and the following aspects (among others) are in appropriate cases aspects of the quality of goods—
    (a)fitness for all the purposes for which goods of that kind are usually supplied;
    (b)appearance and finish;
    (c)freedom from minor defects;
    (d)safety;
    (e)durability.

    Reverse burden of proof apples as per section 19.

    https://www.legislation.gov.uk/ukpga/2015/15/section/19

    (14)For the purposes of subsections (3)(b) and (c) and (4), goods which do not conform to the contract at any time within the period of six months beginning with the day on which the goods were delivered to the consumer must be taken not to have conformed to it on that day.

    As such I am seeking a remedy of a repair or replacement as per section 23.

    https://www.legislation.gov.uk/ukpga/2015/15/section/23

    If you are unwilling to provide such a remedy I shall exercise the final right to reject the goods for a full refund as per section 24.

    https://www.legislation.gov.uk/ukpga/2015/15/section/24

    (10)No deduction may be made if the final right to reject is exercised in the first 6 months (see subsection (11)), unless—
    (a)the goods consist of a motor vehicle, or
    (b)the goods are of a description specified by order made by the Secretary of State by statutory instrument.

    Thank you in advance for your assistance and I look forward to resolving this matter in an amicable manner.
    Sincerely
    Faith177 
  • Faith177
    Faith177 Posts: 2,927
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    Faith177 said:
    At a bit of loss as not sure if I have any grounds on this issue 

    purchased an f1 shirt for my husband end of June it’s been worn 4 times and care instructions followed but now the print is peeling off the front 

    I contacted the company and they have said I only have 45 days to advise them of a faulty item and offered me 30% off my next order 


    That's not correct, there's no time limit as such. I would send them the below (please double check for spelling or grama errors I might have missed). They can repair (unlikely with a shirt) or replace if they wish, if they refuse to do either you can reject, if you reject within 6 months of delivery it must be a full refund :) 

    -----------------------------------------------------------------------------

    Dear F1

    In follow up to my previous communication regarding order xxx, I was incorrectly advised that a faulty product may only be returned within 45 days. 

    I am writing to advise that I am seeking a remedy under the Consumer Rights Act as the goods are not of satisfactory quality with regards to durability as per section 9.

    https://www.legislation.gov.uk/ukpga/2015/15/section/9

    (1)Every contract to supply goods is to be treated as including a term that the quality of the goods is satisfactory.
    -------------------------------
    (3)The quality of goods includes their state and condition; and the following aspects (among others) are in appropriate cases aspects of the quality of goods—
    (a)fitness for all the purposes for which goods of that kind are usually supplied;
    (b)appearance and finish;
    (c)freedom from minor defects;
    (d)safety;
    (e)durability.

    Reverse burden of proof apples as per section 19.

    https://www.legislation.gov.uk/ukpga/2015/15/section/19

    (14)For the purposes of subsections (3)(b) and (c) and (4), goods which do not conform to the contract at any time within the period of six months beginning with the day on which the goods were delivered to the consumer must be taken not to have conformed to it on that day.

    As such I am seeking a remedy of a repair or replacement as per section 23.

    https://www.legislation.gov.uk/ukpga/2015/15/section/23

    If you are unwilling to provide such a remedy I shall exercise the final right to reject the goods for a full refund as per section 24.

    https://www.legislation.gov.uk/ukpga/2015/15/section/24

    (10)No deduction may be made if the final right to reject is exercised in the first 6 months (see subsection (11)), unless—
    (a)the goods consist of a motor vehicle, or
    (b)the goods are of a description specified by order made by the Secretary of State by statutory instrument.

    Thank you in advance for your assistance and I look forward to resolving this matter in an amicable manner.
    Sincerely
    Faith177 
    Thank you I appreciate your help! 
    First Date 08/11/2008, Moved In Together 01/06/2009, Engaged 01/01/10, Wedding Day 27/04/2013, Baby Moshie due 29/06/2019 :T
  • Faith177
    Faith177 Posts: 2,927
    First Anniversary First Post
    Forumite
    Faith177 said:
    At a bit of loss as not sure if I have any grounds on this issue 

    purchased an f1 shirt for my husband end of June it’s been worn 4 times and care instructions followed but now the print is peeling off the front 

    I contacted the company and they have said I only have 45 days to advise them of a faulty item and offered me 30% off my next order 


    That's not correct, there's no time limit as such. I would send them the below (please double check for spelling or grama errors I might have missed). They can repair (unlikely with a shirt) or replace if they wish, if they refuse to do either you can reject, if you reject within 6 months of delivery it must be a full refund :) 

    -----------------------------------------------------------------------------

    Dear F1

    In follow up to my previous communication regarding order xxx, I was incorrectly advised that a faulty product may only be returned within 45 days. 

    I am writing to advise that I am seeking a remedy under the Consumer Rights Act as the goods are not of satisfactory quality with regards to durability as per section 9.

    https://www.legislation.gov.uk/ukpga/2015/15/section/9

    (1)Every contract to supply goods is to be treated as including a term that the quality of the goods is satisfactory.
    -------------------------------
    (3)The quality of goods includes their state and condition; and the following aspects (among others) are in appropriate cases aspects of the quality of goods—
    (a)fitness for all the purposes for which goods of that kind are usually supplied;
    (b)appearance and finish;
    (c)freedom from minor defects;
    (d)safety;
    (e)durability.

    Reverse burden of proof apples as per section 19.

    https://www.legislation.gov.uk/ukpga/2015/15/section/19

    (14)For the purposes of subsections (3)(b) and (c) and (4), goods which do not conform to the contract at any time within the period of six months beginning with the day on which the goods were delivered to the consumer must be taken not to have conformed to it on that day.

    As such I am seeking a remedy of a repair or replacement as per section 23.

    https://www.legislation.gov.uk/ukpga/2015/15/section/23

    If you are unwilling to provide such a remedy I shall exercise the final right to reject the goods for a full refund as per section 24.

    https://www.legislation.gov.uk/ukpga/2015/15/section/24

    (10)No deduction may be made if the final right to reject is exercised in the first 6 months (see subsection (11)), unless—
    (a)the goods consist of a motor vehicle, or
    (b)the goods are of a description specified by order made by the Secretary of State by statutory instrument.

    Thank you in advance for your assistance and I look forward to resolving this matter in an amicable manner.
    Sincerely
    Faith177 
    Sent your email at 11:44 at 12:00 they emailed back that they are refunding me funny that 

    again thank you for all your help 
    First Date 08/11/2008, Moved In Together 01/06/2009, Engaged 01/01/10, Wedding Day 27/04/2013, Baby Moshie due 29/06/2019 :T
  • Faith177 said:
    Thank you I appreciate your help! 
    Faith177 said:
    Sent your email at 11:44 at 12:00 they emailed back that they are refunding me funny that 

    again thank you for all your help 

    Pleasure :)

    Great to hear it got resolved. 

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