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Ryanair not honouring flights booked via Lastminute.com

jojebauk
Posts: 16 Forumite

My elderly parents were on a big trip which involved a Ryanair flight between Ireland and England. They booked through Lastminute.com. 24hrs before the flight they got the email to check in with the disclaimer that they MUST check in online. However they could not access the booking. They went to the airport early and was told that the should not book with a third party as they won’t be able to check in online with Ryanair, and were charged for whole new tickets. This feels incredibly unfair to me and wondered if anyone could shed any light on whether this is acceptable or whether my parents have any recourse to getting their money back? Surely if Ryanair isn’t allowing third party bookings to check in, these shouldn’t be being sold? Thanks in advance for any help.
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Comments
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jojebauk said:, and were charged for whole new tickets.
Sadly the Lastminute-Ryanair issue is a long standing one, and to be fair Ryanair are absolutely correct
https://www.tripadvisor.co.uk/ShowTopic-g1-i10702-k9784734-Lastminute_com_Ryanair_Issue-Air_Travel.html
Use third parties to book budget flights at your peril. Your parents beef here is with Lastminute.com0 -
jojebauk said:My elderly parents were on a big trip which involved a Ryanair flight between Ireland and England. They booked through Lastminute.com. 24hrs before the flight they got the email to check in with the disclaimer that they MUST check in online. However they could not access the booking. They went to the airport early and was told that the should not book with a third party as they won’t be able to check in online with Ryanair, and were charged for whole new tickets. This feels incredibly unfair to me and wondered if anyone could shed any light on whether this is acceptable or whether my parents have any recourse to getting their money back? Surely if Ryanair isn’t allowing third party bookings to check in, these shouldn’t be being sold? Thanks in advance for any help.
Perhaps new flights were cheaper than this, but that doesn't mean the original flights couldn't be used with the resulting fees in the fine print.
If not and they physically weren't permitted to check in at all, then you may have an argument, but remains to be determined whether that's against the agent or airline.0 -
saajan_12 said:
Lastminute.com would have booked flights with Ryanair using one of their email addresses, one their customers havent a hope of accessing, so wont be able to check in online unless you go via Lastminute, and there is no guarantee they would pick it up before the flight.0 -
jojebauk said:However they could not access the booking.
I would have expected if the Ryanair reference was used they would have been asked to verify the booking https://help.ryanair.com/hc/en-gb/sections/12488866220305-Check-In-When-Booking-Made-Through-a-Third-Party0 -
RyanAir do allow you to still check-in online (and you must if you wish to avoid airport check-in fees) but you need to verify your booking ahead of departure if you booked with a 3rd party ticket seller.
https://onlineform.ryanair.com/gb/en/customer-verification
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