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HSBC Refund of Interest on a balance transfer offer

vintagepaint
vintagepaint Posts: 6 Forumite
Second Anniversary First Post
in Credit cards
I have received a letter from HSBC regarding an apparent refund of overpaid interest on a balance transfer on a John Lewis Credit Card between 2016 and 2020. I returned the letter in reply paid envelope. No money received and all attempts to contact HSBC lead me absolutely nowhere. Does anyone have a good contact address for complaints as phone calls lead me to off shore call centres with someone suggesting that I call M & S Bank ! I assume that these payments are part of their redress scheme. Grateful for any help here

Comments

  • MorningcoffeeIV
    MorningcoffeeIV Posts: 1,955 Forumite
    1,000 Posts Third Anniversary Name Dropper
    More information needed.

    What did the letter say? You say 'apparent' refund - how apparent? Definite? Likely? Possible? Unlikely?

    How long ago was it?

    What was the letter you returned to them and why?
  • vintagepaint
    vintagepaint Posts: 6 Forumite
    Second Anniversary First Post
    Letter from HSBC identifying me as a customer having paid additional interest during a balance transfer offer on JL credit card 2016 - 2020 via Business Review Centre Letter stated that they would be making payment to me - asked to complete the instruction form and return in pre paid envelope which I duly did. I have yet to receive the stated payment and have no phone number for the review centre at Bristol
  • MattMattMattUK
    MattMattMattUK Posts: 12,778 Forumite
    10,000 Posts Fifth Anniversary Name Dropper
    When did you post the form back to them?
  • vintagepaint
    vintagepaint Posts: 6 Forumite
    Second Anniversary First Post
    3 weeks ago
  • born_again
    born_again Posts: 23,977 Forumite
    10,000 Posts Sixth Anniversary Name Dropper
    vintagepaint said:
    3 weeks ago

    Will take them a while to process them if they are looking at a period of 4 years. That is going to be a lot of customers.
    Life in the slow lane
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