BT disconnect

thewad

Mother in Law died in June and am trying to get the line disconnected and the account wound up.
Have rung BT up 5 times now to get it disconnected with promises every time that it would be sorted but despite a voice message on my mobile 2 days ago to say it's disconnected it still isn't, nor have we received the final bill which is in credit now.
Last week we received a red letter saying payments were now behind with a £7.50 late payment charge despite said voice mail telling me we would get an amended bill and any credit back......need to take it further now what's the best avenue.

la531983

Have you been dealing with their dedicated bereavement team? You need to ask for that by name.

And they can send as many red letters as they like, the customer is deceased. 

dc_scotland

If it's not the bereavement team you have been dealing with, you can contact them directly on 0800 169 1663.
https://www.bt.com/help/account-and-billing/manage-account/bereavement---bt-account-holder#:~:text=Notifying us of a bereavement,-We're so&text=We know this can be,and 9am to 6pm Sunday.

Flugelhorn

definitely need the bereavement team, this is ridiculous that you should have to put up with this and no you don't have to pay any late charges etc 

DigForVictory

Another +1 for the bereavement team who are unique in that they are not expected to sell you anything & so can be nice.