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EDreams help

Gary1mg
Posts: 3 Newbie

I used sky scanner to book flights recently and they sent me over to EDreams. Haven’t flown in a while so I guess i was a bit of a noob. On their site they said “add check in bags to your flight or you will be charged more by the airline”.
So I was doing a multi city flight London>Athens>Malta>London and the check in bag cost was £45 on the first flight and £40 on the other 2. After booking with them the airliner contacted me to transfer ownership of the tickets, after I completed this I noticed that the airline charges £25 first flight and £20 on the other 2.
On the EDreams breakdown it clearly shows the breakdown as ticket price, then a service charge of £30~ and £125 baggage. When I contacted them they just tried gaslighting me saying they never charged that much for the bags and the extra costs was because of service charges. I explained I have screenshots of everything clearly. They continued the gaslighting by saying I just didn’t understand and that there will send an invoice that clearly shows the breakdown invoice did not even show the bags, just a total cost of tickets that didn’t add up to either the bags+tickets or just tickets alone. When I highlighted this they said “can you prove we charged you £125 on your bank statement?” I asked how could I show the £125 if I paid everything together and you know that. I said I have screen shots of the whole purchase process showing they charged me that much for bags and they said they would not work with that.
I have all the evidence laid out on screenshots as well as the fake information from their live chat. I feel like I’ve been scammed by this company and my rights surely must have been abused in this scenario.
The question regarding my long story: where can I go to hold this third party booking company accountable? Will I be able to get my £60~(the over charge amount) refunded if I fight this? Or do I have to accept I have been tricked by an untouchable loophole?
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Comments
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If you've chosen to buy flights through a third party agent then they're entitled to charge a different figure from what you'd pay the airline directly.0
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eskbanker said:If you've chosen to buy flights through a third party agent then they're entitled to charge a different figure from what you'd pay the airline directly.
Appreciate that you feel misled but did you check that the price quoted by the airline is the price to add a bag to an existing booking as sometimes they charge more after the fact.0 -
I don't believe skyscanner 'sent' you to edreams...they would have just been one of the search results that you could have chosen from
It is usual for third parties to charge service fees...they tend to entice you in with a fare maybe a few £ less than going direct to the airline on the base fare but more often than not, if you are adding extras, it will end up costing you more. I suspect if you go through the terms and conditions the info on service fees should be there.
When booking direct with the airline you will also find they will have options for different fares and sometimes a more expensive fare that includes baggage can cost you less than the cheapest fare and adding baggage on after.
Also worth checking if you chose a 'Prime' fare with a free 30 day Prime trial...need to cancel that to avoid being charged the £60 annual fee 30 days after booking unless you chose the "non-discounted fare"
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tightauldgit said:eskbanker said:If you've chosen to buy flights through a third party agent then they're entitled to charge a different figure from what you'd pay the airline directly.
Appreciate that you feel misled but did you check that the price quoted by the airline is the price to add a bag to an existing booking as sometimes they charge more after the fact.0 -
Caz3121 said:I don't believe skyscanner 'sent' you to edreams...they would have just been one of the search results that you could have chosen from
It is usual for third parties to charge service fees...they tend to entice you in with a fare maybe a few £ less than going direct to the airline on the base fare but more often than not, if you are adding extras, it will end up costing you more. I suspect if you go through the terms and conditions the info on service fees should be there.
When booking direct with the airline you will also find they will have options for different fares and sometimes a more expensive fare that includes baggage can cost you less than the cheapest fare and adding baggage on after.
Also worth checking if you chose a 'Prime' fare with a free 30 day Prime trial...need to cancel that to avoid being charged the £60 annual fee 30 days after booking unless you chose the "non-discounted fare"0 -
Gary1mg said:
Yeh in hindsight I’ve learned I could have paid half in baggage, but they advertised it would cost me more with the airliner so I went with itGary1mg said:
Thought I would have rights like FCA or consumer rights but for flights0 -
Gary1mg said:
Why would I pay for prime when I just got ripped off by the company?
1,000s of people only discover they have selected the Prime fare when the annual fee comes out of their account after the 30 day trial expires.
If you ignored the Prime fare and selected the higher priced non-discounted fare all will be well. If you clicked 'Select' next to the main price then you may well have signed up without realising.1 -
eskbanker said:Gary1mg said:
Yeh in hindsight I’ve learned I could have paid half in baggage, but they advertised it would cost me more with the airliner so I went with iteskbanker said:Gary1mg said:
Thought I would have rights like FCA or consumer rights but for flights
eDreams are notorious on Tripadvisor with hundreds of threads with thousands of posts.0 -
I am guessing the price they quoted to add bags to the flights were if you turned up at the airport with them and paid at that point, that is the most expensive option so is the one they will use to make themselves seem cheaper.Totally Debt Free & Mortgage Free Semi retired and happy0
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