Tandem App

jaypers

Apple phone and all ok. Banner message that they will be down in early hours of Sunday morning though - 12:30-09:00am. 

DjangoUnchained

very impressed with them to be fair. My 1 year fixed rate with them was due to mature today, I actually logged on this morning at 7am and theyd already paid it out with the interest to my bank account.

Rollinghome

I allowed a new update this morning on Android phone and afterwards wouldn't authenticate.  App deleted/reinstalled, and now working. Cash transfer sent and received OK.

jaypers

DjangoUnchained said:

very impressed with them to be fair. My 1 year fixed rate with them was due to mature today, I actually logged on this morning at 7am and theyd already paid it out with the interest to my bank account.

Same here. I like to have an account with money I can access immediately and their app, plus Faster Payments and Open Banking mechanics, work very well. Used to be Atom for me, who are equally quick, but their rates became an absolute joke so I emptied everything out of there. Have some other accounts paying higher rates, but slower movement and access to funds. 

VNX

No issues as of now on iPhone 

gsmh

There was an app update yesterday (12 Oct 23) which solved the problem for me. However, another update this morning exhibited the problem again, 'Failed to authenticate, please try again'. The only way to login is to logout, receive a code via SMS, enter that code and you're in. When there are similar rates of interest elsewhere it's a deal breaker for me. I'm using a Pixel 8 and Android 14. Back to Chip I go!

ToastLady

I've always to receive a code by SMS from Tandem. What's the other way to login? I can't use fingerprint though due to bad eczema on hands, which is a right pain as never recognised so given up on that with any apps. 

refluxer

ToastLady said:

I've always to receive a code by SMS from Tandem. What's the other way to login? I can't use fingerprint though due to bad eczema on hands, which is a right pain as never recognised so given up on that with any apps. 

I log in to the Tandem app using a fingerprint fairly regularly and I'm only texted a code once or twice a month, presumably whenever the app is updated or my 'session' has expired.

ToastLady

Thank you refluxer, explains why I need an SMS then. Will leave it at that. Thought there may have been an alternative which I had missed.

jak22

From user comments there may be a current issue with Android 14 and Tandem app fingerprint authentication. This wouldn't be due to recent Tandem app updates - more a need for an app update as fingerprint reading is more of an OS level thing. The sensor method used on Pixel isn't great anyway so there's likely variation in success day to day as well.

The core issue is the lack of a choice of methods - here it's fingerprint or nothing with no PIN option. The SMS just confirms the device not the user - a concern for a banking app.