‘Refurbished’ replacement?

Money_Grabber13579

venna said:

Thank you for all the advice. Sorry for the delay in response.
The watch was sold and dispatched from Amazon itself. 

Despite being just out of warranty, and knowing it was sold by Amazon, Withings are still offering a refurbished replacement due to this acknowledged design flaw. So credit to Withings for their response.
From the information given above this appears to be a good offer. I was hoping they’d offer the newer model as they have for others (from reports on other boards). As this would get around another annoying, but liveable with, design flaw. I’ll sleep on it (after a very long day at work) and decide what to do tomorrow.
Thank you for your help.

Do you know for certain that a refurbished replacement would be the old model and not the new model? When was the new model released? Refurbished doesn’t necessarily mean old, it could be a change of mind return from another customer. 

venna

Thank you for all the advice above.
I accepted the offer of a ‘refurbished replacement’ and completed the order process. The next day an email arrived saying there would be a 3-4 week delay. Now over 6 weeks later nothing has happened. Contact enquiring about order status was slow to be answered and then just got an ‘we’ll escalate it’, then silence again. I’m getting really fed up not having a watch.
Others with the the same issue just a few weeks before me (1 post was even on this site) were provided with a (new) watch after a couple of weeks raising the issue. Seems something has changed within Withings 😢 

Grumpy_chap

venna said:

From the information given above this appears to be a good offer. I was hoping they’d offer the newer model as they have for others (from reports on other boards). 

venna said:

Others with the the same issue just a few weeks before me (1 post was even on this site) were provided with a (new) watch after a couple of weeks raising the issue. Seems something has changed within Withings 😢 

It sounds very frustrating.
Do the others that you mention received the newer watch (which may have still been a "refurbished" unit) have detail on how they achieved that outcome?

venna

The other posts sounded like it was a process of attrition, similar to my efforts i.e. not backing down, and it sounded like brand new watches were received. The last post like this was a month before my watch broke. I argued my case too but they wore me done. Then the good legal advice here convinced me to cut my losses and accept the replacement. 

Grumpy_chap

You may find that the "refurbished" unit when it arrives is actually a brand new watch 

venna

That would be great.
 However I’d currently be grateful with them simply replying to my messages re where the replacement watch is.
I was so exasperated this morning I took to Twitter (rare for me).