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Apple Iphone 13

Hi in July 2022 I purchased the phone from tesco and in August 2023 it had a fault where it lost the ability to phone or use mobile data, this was resolved by turning it on and off. However in September 2023 turning the phone on and off no longer resolved the issue so I couldn't use the phone.
Have sent the phone to Tesco repair shop and they have quoted £416 to repair
I am trying to find out if I should expect the phone to be fault free longer than the 14 months I have had it under consumer rights
Any help or advice will be greatfully received

Thanks
Richard
«1

Comments

  • PHK
    PHK Posts: 2,075 Forumite
    Eighth Anniversary 1,000 Posts Photogenic Name Dropper
    Have they said why they are charging you? 
  • Because Apple only offer a one year manufacturing guarantee
  • PHK
    PHK Posts: 2,075 Forumite
    Eighth Anniversary 1,000 Posts Photogenic Name Dropper
    As more than six months have passed since purchase you'll need to show that there is an inherent fault with the phone or that it's not of suitable quality .

    Have they said what the fault is?
  • Something to do with the cellular network chip
  • PHK
    PHK Posts: 2,075 Forumite
    Eighth Anniversary 1,000 Posts Photogenic Name Dropper
    If there's no suggestion that there's been accidental damage.

    Then I would start by going back to Tesco saying that an iPhone should last a reasonable time and just over a year is not acceptable. Say that under the consumer rights act you are rejecting the iPhone and expect a repair.

    If they don't play ball then you'll need to get proof yourself, this could be an engineers report. Present that again to Tesco and request a repair under the Consumer Rights Act.
  • Thanks have had it tested by Apple agent who said the same but it is definitely not accidental damage-they advised me to go to Tesco 
  • Did the Apple Agent put what they said in writing?
    If not, will they?
  • I think the comment from Apple is interesting. Be sure to get it in writing and actually say what they said. I have a feeling that the words used will be ‘no signs of accidental damage’, ‘no signs of cosmetic damage’ or words to those effect followed by ‘recommend full unit replacement’. Those words are pretty much ubiquitous with Apple when there’s an issue with their devices but you didn’t buy it from them, and don’t actually mean much. Especially if they haven’t taken the screen off to assess the insides (which the Genius Bar wouldn’t do on the shop floor). 

    I assume you’ve tried taking out the sim and making sure it’s clean? Have you tried swapping over a sim to see if it’s the sim that’s faulty rather than the device? 
  • Apple said they would give me report but as it was over 2 weeks ago they have not got info anymore and I would have to take it back into them when I get my phone back - sim works as I am using it on my old 5s
  • Okell
    Okell Posts: 2,106 Forumite
    1,000 Posts First Anniversary Name Dropper
    In this situation I think I personally would put the ball back in Tesco's court and send them a Letter Before Claim.

    I've no idea what an Apple iPhone 13 costs (I only have a 13 year-old Samsung "stupid" 'phone) but if the only choices before me are to pay £400+ to repair it or to buy a new one, I think I'd call Tesco's bluff.

    I think I'm right in saying that court fees for a claim up to £500 are £50, and £70 for a claim up to £1000.

    I'd argue that it was clearly obvious that a piece of tech costing £(whatever it cost) which had failed totally after just 14 months and which would now cost £400+ to repair was clearly not of satisfactory quality under s9 of the Consumer Rights Act 2015 (legislation.gov.uk)

    "9  Goods to be of satisfactory quality

    (1) Every contract to supply goods is to be treated as including a term that the quality of the goods is satisfactory.

    (2) The quality of goods is satisfactory if they meet the standard that a reasonable person would consider satisfactory, taking account of— ...

    ... (b) the price or other consideration for the goods (if relevant), ...

    ... (3)The quality of goods includes their state and condition; and the following aspects (among others) are in appropriate cases aspects of the quality of goods—

    (a)fitness for all the purposes for which goods of that kind are usually supplied; ...

    ... (e)durability."


    My argument would be that a "reasonable person" would not consider this 'phone to be of satisfactory quality in the circumstances.  The fact of the failure - after just 14 months - with no evidence of misuse or user caused damage speaks for itself.

    The issue raised by Tesco of it being outside Apple's warranty period is irrelevant to the OP's statutory rights - in fact, if I wanted to be cheeky, I might want to point out that even Apple don't consider their products reasonably durable if they don't want guarantee them for more than 12 months.  ( :)  )

    I don't see what the OP has to lose by sending a Letter Before Claim to Tesco.  (Well, except for the claim fee if the OP wants to follow it through and issue a claim - which I would if Tesco won't play ball)

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