Fine received after visiting cinema even though I scanned the QR code for free parking?

newgirly

Hi, I’ve just read through the advice for newbies but was still hoping for a bit of advice if possible. I borrowed my mums car whilst away in York and visited a cinema for three hours, parking in the retail park there where parking is free up to 4 hours usually. However on a match day (the football ground is there) it’s only 2 hours max unless you get validation from wherever you are visiting, then you get max 6 hours. (I stayed for 3) 

So I asked when purchasing the cinema ticket and was given a paper QR coded separate ticket and told to scan it after the film on the machine outside and enter the cars number plate which I did. 

Now mum has revived a penalty notice for £48 rising to £85 after 14 days the notice issue date 7th sept , letter received 16th sept. 

I have contacted cineworld customer services twice now who won’t engage at all, I still have the paper cinema ticket and the paper QR code. I’m worried about the fine going up if they don’t remove it, should I get mum to say it was me driving so add a little more time or just despute it myself? Many thanks in advance. 

Umkomaas

Which parking firm?

newgirly

Hi it was horizon 

fisherjim

It isn't a fine it's an invoice, are you sure you entered the correct VRN?

Did you get a receipt from the machine?

Grizebeck

Oh horizon are so easy to beat

newgirly

Hi thanks for replying, I’m 99% sure I did enter the correct number plate, I was not given a receipt though.

Coupon-mad

DO NOT LET YOUR MUM NAME THE DRIVER.

She appeals as keeper saying this:

I was not the driver and was not personally at the venue that day.  I am aware that the driver did scan the QR code and used the cinema (his proof - cinema ticket - is attached but the driver will not be named so don't waste my time asking again). I am appealing as registered keeper.  Your notice is non-POFA so you can't hold me liable and would lose at POPLA.  Cancel the PCN.

Grizebeck

Do the above..no more no less

newgirly

Thank you for the advice 🙂