Paying by Bank Giro Credit

GeoffTF

[Deleted User] said:

GeoffTF said:

My current account receives my pensions and pays direct debits for utilities and my credit card with another bank. I also regularly move large sums to and from own accounts with other UK regulated financial firms, and pay HMRC. In theory, nothing should go wrong. The worst case appears to be having a perfectly innocent transaction like a state pension payment flagged up as suspicious and being locked out of my account for a month or two as a result. I have opened an account with a building society that gives me branch access. I think I am adequately protected.

A backup account is always prudent but being locked out for 'state pension payments' is negligible as they are identify what they are and also quote a NI number. 

People who get locked out for a protracted period of time usually have less common transactions along with a lack of a paper trail to back them up e.g. Crypto

Yes, I am sure that is true. Many years ago I opened a Tesco savings account and paid some money in. I then found out that I could not log into my account. I phoned customer services and they refused to say why. I phoned again and the lady said she would have a look. She said that I had said that I would fund my initial deposit by direct debit, but had paid by debit card instead and that was flagged up as suspicious. She said it should never have happened, and restored my account. Gross foul ups can happen, but I do not expect it would take long to fix them. A couple of days in that case.

[Deleted User]

GeoffTF said:

[Deleted User] said:

GeoffTF said:

My current account receives my pensions and pays direct debits for utilities and my credit card with another bank. I also regularly move large sums to and from own accounts with other UK regulated financial firms, and pay HMRC. In theory, nothing should go wrong. The worst case appears to be having a perfectly innocent transaction like a state pension payment flagged up as suspicious and being locked out of my account for a month or two as a result. I have opened an account with a building society that gives me branch access. I think I am adequately protected.

A backup account is always prudent but being locked out for 'state pension payments' is negligible as they are identify what they are and also quote a NI number. 

People who get locked out for a protracted period of time usually have less common transactions along with a lack of a paper trail to back them up e.g. Crypto

Yes, I am sure that is true. Many years ago I opened a Tesco savings account and paid some money in. I then found out that I could not log into my account. I phoned customer services and they refused to say why. I phoned again and the lady said she would have a look. She said that I had said that I would fund my initial deposit by direct debit, but had paid by debit card instead and that was flagged up as suspicious. She said it should never have happened, and restored my account. Gross foul ups can happen, but I do not expect it would take long to fix them. A couple of days in that case.

That's not a current account so not really the same thing.
It's just poor onboarding but I suspect that TB have rolled back their banking team after ditching current accounts.

GeoffTF

[Deleted User] said:

GeoffTF said:

[Deleted User] said:

GeoffTF said:

My current account receives my pensions and pays direct debits for utilities and my credit card with another bank. I also regularly move large sums to and from own accounts with other UK regulated financial firms, and pay HMRC. In theory, nothing should go wrong. The worst case appears to be having a perfectly innocent transaction like a state pension payment flagged up as suspicious and being locked out of my account for a month or two as a result. I have opened an account with a building society that gives me branch access. I think I am adequately protected.

A backup account is always prudent but being locked out for 'state pension payments' is negligible as they are identify what they are and also quote a NI number. 

People who get locked out for a protracted period of time usually have less common transactions along with a lack of a paper trail to back them up e.g. Crypto

Yes, I am sure that is true. Many years ago I opened a Tesco savings account and paid some money in. I then found out that I could not log into my account. I phoned customer services and they refused to say why. I phoned again and the lady said she would have a look. She said that I had said that I would fund my initial deposit by direct debit, but had paid by debit card instead and that was flagged up as suspicious. She said it should never have happened, and restored my account. Gross foul ups can happen, but I do not expect it would take long to fix them. A couple of days in that case.

That's not a current account so not really the same thing.
It's just poor onboarding but I suspect that TB have rolled back their banking team after ditching current accounts.

I think this incident occurred in 2014, which was about the time that Tesco Bank introduced current accounts.