LastMinute failed to mention pool closure
My son booked a five day holiday to Lanzarote through LastMinute, as it is his first time he just wanted somewhere to chill out by the pool and decided on “All Inclusive”, within half an hour of paying £1200 he received an email saying the pool would be closed for his entire holiday, which lastMinute had failed to mention.
I understand that the flights are non-refundable as he would have to claim this from the airline, but he still wants to go, so will use these flights.
LastMinute cannot offer another hotel of the same standards and are refusing to refund the £550 for the hotel but have offered a credit note or £400 refund. Should he be offered the full £550 as a refund?
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