We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
IMPORTANT: Please make sure your posts do not contain any personally identifiable information (both your own and that of others). When uploading images, please take care that you have redacted all personal information including number plates, reference numbers and QR codes (which may reveal vehicle information when scanned).
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
The Forum now has a brand new text editor, adding a bunch of handy features to use when creating posts. Read more in our how-to guide
PCN appeal outcome contradictory
aks57
Posts: 2 Newbie
Hi,
I received a PCN for parking in one of Britannia's car park in Inverness while on a visit there. I appealed against it and provided the proof of payment as bank statement clearly showing the time and date of payment made. The reply has come back stating that "We have reviewed the transaction data for the date of your visit and we have been unable to find a ticket or validation, which corresponds to your full and correct vehicle registration number. However, taking into consideration your additional comments/evidence we believe a keying error has occurred when entering the VRM at the validation or pay machine." This is ridiculous as I have submitted the proof and no charge is valid if I have made the full payment. They are trying to exploit the fact that I don't have the slip for parking as it was done a long time ago.
Further it is noted that "17.4B It is appreciated that in issuing a PCN in these instances, the operator will have incurred charges including but not limited to the DVLA fee and other processing costs, therefore we believe that it is reasonable to seek to recover some of these costs by making a modest charge to the motorist of no more than £20 for a 14-day period from when the keying error was identified before reverting to the charge amount at the point of appeal". I have no intention of paying them the charge of £20 as they have requested.
1. Do I need to wait for any action from them and ignore?
2. Instead, should I take this to Ombudsman?
In anticipation of some advise from the expert members of this forum.
Regards
Aks
I received a PCN for parking in one of Britannia's car park in Inverness while on a visit there. I appealed against it and provided the proof of payment as bank statement clearly showing the time and date of payment made. The reply has come back stating that "We have reviewed the transaction data for the date of your visit and we have been unable to find a ticket or validation, which corresponds to your full and correct vehicle registration number. However, taking into consideration your additional comments/evidence we believe a keying error has occurred when entering the VRM at the validation or pay machine." This is ridiculous as I have submitted the proof and no charge is valid if I have made the full payment. They are trying to exploit the fact that I don't have the slip for parking as it was done a long time ago.
Further it is noted that "17.4B It is appreciated that in issuing a PCN in these instances, the operator will have incurred charges including but not limited to the DVLA fee and other processing costs, therefore we believe that it is reasonable to seek to recover some of these costs by making a modest charge to the motorist of no more than £20 for a 14-day period from when the keying error was identified before reverting to the charge amount at the point of appeal". I have no intention of paying them the charge of £20 as they have requested.
1. Do I need to wait for any action from them and ignore?
2. Instead, should I take this to Ombudsman?
In anticipation of some advise from the expert members of this forum.
Regards
Aks
0
Comments
-
You can ignore it. Scotland.
Things are changing next year. Search the forum if you want to learn how but it won't affect existing Scottish PCNs.
PRIVATE 'PCN'? DON'T PAY BUT DON'T IGNORE IT (except N.Ireland).
CLICK at the top or bottom of any page where it says:
Home»Motoring»Parking Tickets Fines & Parking - read the NEWBIES THREAD3 -
Thanks a lot0
-
Plan A is always a complaint from the registered keeper to the landowner and the keeper's MP. Currently a keeper cannot be held liable in Scotland, which is why it is important not to blab about the driver's identity. This will change in the near future when keeper liability becomes a thing in Scotland thanks to your former dear leader.
PPCs won't try court in Scotland for a single PCN, which is why it's safe to ignore, even if the driver's identity has been revealed.
I married my cousin. I had to...I don't have a sister.
All my screwdrivers are cordless."You're Safety Is My Primary Concern Dear" - Laks3
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 354.4K Banking & Borrowing
- 254.4K Reduce Debt & Boost Income
- 455.4K Spending & Discounts
- 247.3K Work, Benefits & Business
- 604K Mortgages, Homes & Bills
- 178.4K Life & Family
- 261.5K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards