Hotel part of a package changed by Easyjet less than 3 weeks before travel

sarah4241

Hi, 5 of us are going to Athens with EasyJet on 7th Oct for my daughters 30th birthday.  We took ages looking for the hotel and now EasyJet have just changed it. They have put us in another 3 star hotel but it doesn't look a patch on the one that we booked so we are not happy.  How do we stand with getting a full refund if we cancel?

bagand96

What are the terms of the easyJet package?

Most package operators T&Cs will allow them to change the accommodation if there are circumstances beyond their control. As long as its a hotel of the same standard (official rating) in the same town.

If you're unhappy you could always discuss if there are any other options with them. 

400ixl

If the new hotel is of the same rating and has the same amenities then it is likely the T&C's allow them to do it, but you need to read the conditions to see if that is the case.

photome

Same happened to me 2 weeks ago, 6 days before travel. I cancelled for a refund AFAIK all easy jet packages allow you to cancel for refund, it should tell you that in the email they sent you

you could look for another hotel and get back to them with an alternative ,

there is no point asking them to find an alternative as the call centre told me they don’t have access to search 

elsien

What’s the reason they changed the hotel? 

NoodleDoodleMan

elsien said:

What’s the reason they changed the hotel? 

Exactly, a key question.

Athens was badly impacted by very bad weather at the start of the month - the change of hotel may have been as a result of this.

https://greekreporter.com/2023/09/06/storm-athens-floods/